The Role
Processes customer orders, billing, purchase requests, and backlogs while responding to customer queries and claims. Coordinates with internal teams to resolve customer issues, manage disputes, improve processes, and maintain positive customer relationships. Uses SAP, Salesforce, Excel, and case management tools to support order-to-cash activities and timely customer service.
Summary Generated by Built In
Responsibilities
Qualifications
- Processes orders/Billing, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
- Develops and maintains positive customer relations.
- Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
- Substantially impacts the relationship between Honeywell and the customer.
- Process Day to Day Order/Billings/PR
- Clear Backlogs.
- O2C knowledge
- Respond to Customer Queries and Claims (non-Disputes).
- Collaborate with different cross functions for Customer Resolutions and Process Improvement.
- Work with Dispute Team to manage the disputes
Qualifications
Skills Required:
- Any Graduate with minimum 2 years of experience.
- Highly adaptable and able to learn new technologies quickly.
- Encourage & Follow Honeywell Behavior/policies.
- SAP- Order Management
- Salesforce | SAP | Excel | Case Management
Skills Required
- Bachelor's degree or equivalent graduation
- Minimum 2 years of experience
- SAP order management experience
- Experience with Salesforce
- Experience with Microsoft Excel
- Case management experience
- Order-to-cash knowledge
- Ability to learn new technologies quickly
- Ability to follow company policies and behaviors
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The Company
