Job Summary
Curbside Express Leads are key players in in our stores’ success. They make sure our Curbside Express orders are fulfilled quickly, accurately and with a smile. They also provide unparalleled guest service and support the Asst. Guest Service Team Leader. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.Job Description
- Experience Required: 0 to 6 months
- Experience Desired: Customer Service Experience; 1-3 years in a service-oriented environment, and be comfortable with technology. Additionally, experience leading others is desired.
- Education Desired: High school diploma or equivalent
- Lifting Requirement: Up to 50 pounds
- Age Requirement: At least 18 years of age
Job Responsibilities
- Administer Team Members'; workload, conduct guest transactions at curbside, communicate discrepancies and help bag and store orders.
- Provide customer service that exceeds requirements for both internal and external guests.
- Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers).
- Respond to guest calls regarding product inquiries, special orders and product requests.
- Schedule Team Members and delegate work assignments.
- Provide coaching and feedback to Team Members.
- Oversee and evaluate training provided to Team Members
- Attend and conduct daily team huddles.
- Write department orders, monitor ordering and supervise stocking and receiving.
- Develop and implement merchandising plans using company guidelines
- Take an active role in building the store's product assortment.
- Utilize all available tools to help reduce and eliminate shrink.
- Comply and perform self-assessments.
- Pass all internal and external audits.
- Understand and adhere to the collective bargaining agreement.
- Develop and maintain communication processes with other departments.
- Be willing and able to be back up other grocery lead positions.
- Must be able to work a flexible schedule, which could include nights, weekends and holidays.
- Maintain safety as the top priority for our Team Members, guests and products.
- Properly handle products and equipment in accordance with food safety and safety guidelines.
- Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.
Skills Required
- 0 to 6 months experience
- Customer service experience (1-3 years)
- Comfortable with technology
- Experience leading others
- High school diploma or equivalent
- Able to lift up to 50 pounds
- At least 18 years of age
- Flexible schedule including nights, weekends and holidays
- Understand and adhere to collective bargaining agreement
What We Do
Giant Eagle strives to be a best place to work in the eyes of the nearly 36,000 individuals who work in our stores, pharmacies, warehouses and in our corporate offices. At Giant Eagle, you'll have the opportunity to develop a real career with countless opportunities for you to grow with us. The way we conduct business and treat one another – our Team Members, customers, community members and valued partners – defines what the Giant Eagle culture is all about. Our Purpose Beyond Profit is "We are one Giant Eagle Family. Together, we provide our communities with life's essentials, so our neighbors have the opportunity to thrive." We do this by staying true to our Core Values: Respect All: We go out of our way to treat our guests and one another with kindness and dignity. Think Team: We value different viewpoints and love working together as family. See It, Own It: We keep our heads up, see opportunity and take action. Work Smart: We find ways to simplify. Live Well: We help everyone live a healthy, balance life. Do Right: We are ethical, giving, and good stewards of the world around us. Founded in 1931, Giant Eagle is one of the 40 largest family-operated companies in the US and operates Giant Eagle, GetGo and Market District stores. As we continue to grow and expand, our commitment to our core values and the well-being of our Team Members, customers, and our communities is as strong as ever. We listen to what you have to say and do everything we can to provide a safe, caring, family-oriented environment.
