The Account Manager is responsible for managing and strengthening relationships with assigned clients while supporting revenue growth, client retention, and overall customer satisfaction. This position serves as a primary point of contact for clients, developing a strong understanding of their needs and coordinating with internal teams to ensure services, projects, and deliverables are completed accurately and on time. The Account Manager proactively identifies opportunities to expand existing relationships, addresses client concerns, communicates project status, and ensures a consistently positive customer experience. This role requires strong relationship-building, communication, organization, problem-solving, and business development skills.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Strong relationship-building skills
- Strong communication skills
- Strong organizational skills
- Problem-solving skills
- Business development skills
What We Do
Our team helps medical device and pharmaceutical product manufacturers bring innovative, compliant and highly effective products to market with world-class expertise and extensive, independent testing capabilities at accredited facilities in the UK and USA. Our experienced medical device and extractables and leachables (E&L) testing teams will provide advice, guidance and recommendations as well as delivering test data to help you demonstrate compliance to regulatory guidance or specifications set out by the FDA, EMA, MHRA, USP, ASTM and ISO. Smithers also supports the pharmaceutical industry and the development of biologics and vaccines from discovery through phase IV, with expertise that includes bioassays and high sensitivity assays. Our scientists have expertise in large molecule bioanalysis assay development, validation, and sample analysis.
