EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Sydney, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.
Join us as a Case Manager and make a real impact in the CTP Insurance space! Bring your Allied Health or customer service experience and thrive in a supportive, vibrant environment.
As part of the CTP team, you will be part of the wider CTP business unit that includes teams in South Australia and Victoria jurisdictions. You will manage a portfolio of claims and communicate with claimants and their healthcare providers. Your primary goal will be to deliver excellent customer service and assist injured claimants in their recovery and return to work. We provide full training, so no previous experience in case management is required.
This will be a permanent, full time position based in our vibrant Sydney office. You will also have the option to work from home for up to 3 days per week once you complete training.
YOUR RESPONSIBILITIES
Managing a portfolio of CTP claims
Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines
Conduct health promotion activities to enhance the customers’ wellbeing and empower them to participate in their own treatment and recovery.
Collaborating with stakeholders to deliver personalised claims management strategies that support the achievement of high-quality outcomes
Working in accordance with relevant legislative and regulatory requirements and internal policies and procedures
Providing a service experience that is tailored, effective and client focused.
ABOUT YOU
Demonstrated experience in claims management OR Strong Customer Service Skills OR Allied Health experience.
Personal injury experience in alternative schemes is also highly desirable
An empathetic, resilient, and motivational approach to provide customer centric support.
A driven professional with highly developed written and verbal communication skills, outstanding organizational and coordination skills.
Positive attitude and a willingness to learn.
Sound analytical, problem solving and decision-making skills.
Strong stakeholder engagement and management.
Be outcome/results focused
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- Demonstrated experience in claims management OR strong customer service skills OR allied health experience
- Personal injury experience in alternative schemes
- Empathetic, resilient, and motivational approach to customer support
- Highly developed written and verbal communication skills
- Outstanding organisational and coordination skills
- Positive attitude and willingness to learn
- Sound analytical, problem solving and decision-making skills
- Strong stakeholder engagement and management
- Outcome/results focused
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
