CT Gen AI - Senior Platform Software Engineer

We are seeking a Generative AI - Senior Platform Software Engineer to join our Platform Services team. This role supports the operational stability of GenAI platforms used across the enterprise. You'll contribute to triaging issues, maintaining observability and support tooling, and partnering with infrastructure and cloud teams to ensure continuity of service.
Key Responsibilities

• Participate in incident triage and resolution across platform services
• Maintain observability tooling to ensure visibility into system performance and reliability
• Collaborate with infrastructure teams (e.g., Google Cloud Platform support) to resolve platform level issues
• Conduct diagnostics and contribute to root cause analysis for platform incidents
• Support internal Gen-AI facing platforms, including Agent Space, ensuring operational stability and performance
• Contribute to automation, runbooks and service documentation to improve operational efficiency

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of experience in platform operations, SRE, or infrastructure engineering
• 2+ years of experience with observability tools (e.g. Prometheus, Grafana, Splunk)
• 2+ years of experience in incident management and diagnostics in production environments
• 1+ year of experience supporting internal platforms or services used by engineering or ML teams
• 1+ year of experience collaborating across geographically distributed teams

Desired Qualifications:

• 2+ years of experience working with cloud infrastructure platforms, preferably Google Cloud Platform
• Experience with infrastructure-as-code tools (i.e., Terraform, Ansible)
• Experience with container platforms
• Experience supporting Generative AI environments

Job Expectations:

• Position offers a hybrid work schedule
• Relocation assistance is not available for this position
• This role is not eligible for Visa Sponsorship

Posting End Date:
23 Sep 2025
*Job posting may come down early due to volume of applicants.
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