An exciting opportunity has become available to join our team as a Customer Service Representative. You would be responsible for providing customer assistance in accordance with the position requirements and safety standards.
Key Responsibilities:
- Responsible for growth of assigned customers in conjunction with Strategic Account Manager, Business Development Managers and local Territory Managers.
- Developing new business from leads as well as providing leads to others on our team, will be expected.
- Ability to transact a large volume of sales while maintaining a high accuracy rate.
- Deal and follow through on customer inquiries and complaints.
- Work with vendors to attain, On Time delivery dates, and adjust vendor processes to meet the needs of your customers.
- Investigate and track orders, transfers and purchase orders to completion.
- Maintain an expedite report to minimum 9% accuracy, daily.
- Participate with Internal groups to build large RFP's and proposals.
- Continued upgrade of product knowledge. Vendor sessions, on-line, and constant research and self-development a must.
- Read, understand, and follow Vallen's health, safety, and environment policies and all applicable OH&S legislation/regulations.
- Actively participate in Vallen's health and safety management system, including training, audits, assessments, safety meetings, and inspections.
- Identify, control, and report workplace hazards including following WHMIS/TDG requirements and reporting near misses.
- Report workplace injuries immediately and participate in any return-to-work programs or requirements.
- Be fit for duty and physically capable of performing all required tasks.
Required Qualifications:
- At Least 3 years' Experience in safety, MRO and industrial distribution.
- An ability to transact a large volume of orders efficiently.
- Broad exposure to the various inventory systems.
- Excellent interpersonal and communications skills with the ability to work in dependently and as a group.
- Demonstrate exceptional organizational skills and attention to detail.
- Proficiency in Microsoft Office applications. (Data management -- Pivot tables, Sub totals, etc.) an asset.
- The ability to meet deadlines and prioritize workload in a very fast paced environment.
What We Do
Vallen is a leading provider of indirect industrial supplies—all those materials that are not part of the products our customers manufacture. From earplugs to specialty tools, to abrasives and cutting tools, we cover the vast majority of our customers’ maintenance, repair, operations and production-related needs. Vallen is also a leader in safety services with offerings that include equipment inspection, maintenance, certification and solution design. Many of our customers look to us for integrated supply solutions and vendor-managed inventory, with Vallen associates on-site, bringing local knowledge and expertise to the specific needs of individual facilities.
