CSR

Posted 2 Days Ago
Be an Early Applicant
Cedar Rapids, IA, USA
In-Office
15-15 Hourly
Entry level
Pet • Professional Services
The Role
Serves as the veterinary hospital’s front-desk representative by answering phones, scheduling appointments, greeting and checking in clients, assisting with checkout, collecting payments, and supporting the hospital team. The role emphasizes client service, teamwork, and comfort working around animals. Customer care experience is welcome but not required.
Summary Generated by Built In

Are you looking to be a part of a supportive team that offers the resources to push your career forward? If so, we would love to connect with you!  VCA Edgewood Animal Hospital in Cedar Rapids, IA is seeking a Client Service Representative to join our one-of-a-kind practice!

VCA Edgewood has something for every career path! We perform wellness care for both dogs and cats! We offer advanced dentistry and surgery in addition to excellent preventive medicine. If there is an area you want to grow in, we are here for you!

Our hospital has been serving the Cedar Rapids community for over 55 years. We are AHAA accredited and have several team members that have been Fear Free certified.  We believe in providing the best possible care to our patients.

At VCA Edgewood, you can be the Client Service Representative you have always wanted to be!  We have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more! Whether you are experienced in customer care or just starting out on your journey, our team is ready to partner with you.  Main job duties include but are not limited to: answering phones, scheduling appointments, greeting clients and getting them checked in, helping check out clients and collecting payment.  You will be part of the team that is the face of our hospital. We are looking for someone who enjoys working within a team, and is client orientated, someone who enjoys working with animals is always a plus!

Among the reasons to consider joining VCA are:

·         VCA hospitals are former private-practices that retain the spirit that made them successful

·         Access to the people and financial resources of a large veterinary community

·         Network of 4,500+ doctors, including more than 600 Specialists

·         Largest provider of Private Practice Internships and Residencies in the U.S.

·         WOOF University, offering abundant CE for Doctors and Technicians

·         Robust Clinical Studies program

·         Opportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

 

·         Competitive wage starting at $15/hr

·         Medical, Dental & Vision insurance

·         Opportunity to teach and mentor

·         401(k)

·         Life and Long Term Disability insurance

·         Short Term Disability and Supplemental insurance

·         Access to Lyra Health and Headspace


Ready to be part of the best team around? Apply today! We look forward to hearing from you soon.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

Skills Required

  • Client-oriented approach and strong customer service skills
  • Ability to work collaboratively within a team
  • Interest in or comfort working with animals
  • Customer care experience
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The Company
HQ: Los Angeles, CA
35,000 Employees
Year Founded: 1986

What We Do

A leader in veterinary care, VCA Animal Hospitals is a family of hometown animal hospitals dedicated to positively impacting pets, people, and communities. They provide world-class medicine and hometown care to more than four million pets each year, offering a range of services from primary and urgent care to specialty and emergency medicine. VCA is part of the Mars Veterinary Health family of brands.

VCA Animal Hospitals Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: None
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