The Customer Service Representative will deliver the highest level of quality of service to our customers.
QualificationsCompetencies
Excellent communication skills including active listening. Strong written and verbal communication skills. Service-oriented and able to resolve customer grievances. Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs. Ability to prioritize tasks according to importance in a fast-paced environment.
Education and Experience
Requires a high school diploma and/or equivalent. Previous customer service experience is preferred. Must have experience with Microsoft Office Suite.
Skills Required
- High school diploma or equivalent
- Excellent active listening and communication skills
- Strong written and verbal communication skills
- Ability to resolve customer grievances
- Ability to handle sensitive customer concerns and recommend solutions
- Ability to prioritize tasks in a fast-paced environment
- Previous customer service experience
- Experience with Microsoft Office Suite
What We Do
Hassler Heating and Air Conditioning is an award-winning HVAC solutions provider based in El Cerrito, California. The company specializes in residential and commercial heating and cooling services, with a strong focus on improving home energy efficiency through the installation, repair, and maintenance of high-efficiency systems, including heat pumps and ductless split systems, primarily serving the East Bay area.
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