Be an Early Applicant
Award winning experts in eCommerce! We have more than ten years of experience with eCommerce solutions.
The Role
Process customer orders and requests through SAP and CRM, monitor shipments, manage invoices and delivery documents, provide order and account updates, handle credit and debit memos, resolve discrepancies and complaints, and respond to product inquiries. The role operates in an inbound call center, handles at least 40 calls or emails daily, maintains KPI performance, and escalates complex issues.
Summary Generated by Built In
Job : CSR
Shift : Night shift
Location : Coimbatore
Responsibilities:
• Utilize SAP transaction codes / CRM to process orders / requests accurately and efficiently.
• Enter and update customer orders in the SAP system via phone and email requests, ensuring
timely and accurate data entry through necessary communication.
• Monitor order shipments using ADSI software and carrier websites.
• Manage document requests including invoices, credits, debits, packing slips, order
confirmations, and proof of delivery.
• Provide customers and sales representatives with an update on orders, quotes, returns, product
audits, credit, and invoice rebill statuses.
• Inform customers and sales representatives about the progress of open items such as quote and
order processing, product audits, and line routes.
• Supply customers and sales representatives with essential account balance details regarding
invoices awaiting payment.
• Handle credit and debit memo requests per departmental policies.
• Assist in resolving transactional discrepancies and addressing customer complaints to achieve
resolution.
• Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and
research to furnish proof of delivery upon request.
• Respond to typical product inquiries as the initial point of contact. May be tasked with handling
customer credit card payments.
• Manage and resolve at least 40 Emails / calls daily within an inbound call center setting,
engaging with sales representatives, customers and various internal departments.
• Attend and actively participate in departmental training sessions and communication meetings.
• Promptly brings concerns and intricate issues to the attention of the leadership team.
• Sustain consistent performance levels in adherence to established KPIs concerning phone and
system usage, while also upholding the quality of work to acceptable standards.
• Make required updates in SAP or the CRM Portal as per the process and its guidelines.
Requirements
SAP, CSR, Supply chain,Order management
Skills Required
- SAP experience or knowledge
- Customer service representative experience or knowledge
- Supply chain knowledge
- Order management knowledge
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
At Vserve, we are award winning eCommerce specialists! Vserve is one of the leading full-service ecommerce agencies that offers a range of ebusiness solutions, catalog management services, and business intelligence expertise. In short, we specialize in delivering customized ecommerce solutions that make your business work for you so that you can work less!
Gallery
