Alamo Dog and Cat Hospital | San Antonio, TX
Locations: San Antonio, TX
Schedule: Full-Time
Alamo Dog and Cat Hospital is looking for a friendly, dependable, and compassionate Veterinary Customer Service Representative (CSR) to join our team.
If you enjoy helping people, love animals, and thrive in a busy healthcare environment, we'd love to meet you.
What You'll DoAs a CSR, you'll be one of the first and last points of contact for our clients and an essential part of keeping the hospital running smoothly. Your responsibilities will include:
- Greeting clients and patients with a welcoming and professional attitude
- Answering incoming phone calls and assisting with client questions
- Scheduling and confirming appointments
- Checking clients and patients in and out
- Collecting and processing payments
- Maintaining accurate client and patient information
- Communicating appointment information and hospital policies clearly
- Coordinating communication between clients, doctors, technicians, and referring veterinary hospitals
- Helping obtain medical records and other information needed for specialty appointments
- Managing multiple priorities while maintaining excellent customer service
- Supporting the veterinary team with administrative tasks as needed
- Helping maintain a clean, organized, and welcoming reception area
We're looking for someone who:
- Has previous customer service, reception, or veterinary experience
- Communicates professionally and compassionately with clients
- Is comfortable handling a busy phone system and multiple priorities
- Has strong computer and organizational skills
- Pays close attention to detail
- Works well as part of a team
- Remains calm and professional in emotional or challenging situations
- Understands the importance of providing an exceptional client experience
Veterinary or medical reception experience is preferred, but we're open to candidates with strong customer service backgrounds who are excited to learn veterinary medicine.
Why You'll Love Working With Us- Support pets and families throughout their specialty care journey
- Collaborative team environment
- Opportunities to learn and grow within veterinary medicine
- Work alongside experienced veterinary professionals
- Make a meaningful difference for clients and their pets every day
- Competitive compensation
- Health, dental, and vision insurance
- Mental health and wellness support
- Generous PTO
- Paid parental leave and holiday pay
- 401(k) with employer match
- Employee incentive programs
- Personal pet care discounts across CVP locations
- Pet insurance discounts
- Opportunities for growth and advancement throughout the CVP network
If you're passionate about providing excellent customer service and want to be part of a team dedicated to helping pets receive exceptional specialty eye care, we want to hear from you.
Apply today to join Alamo Dog and Cat Hospital!
Skills Required
- Previous customer service, reception, or veterinary experience
- Professional and compassionate communication skills
- Comfort handling a busy phone system and multiple priorities
- Strong computer and organizational skills
- Attention to detail
- Ability to work well as part of a team
- Ability to remain calm and professional in emotional or challenging situations
- Veterinary or medical reception experience
What We Do
At Community Veterinary Partners, we believe a kinder, more compassionate world begins with how we care—for animals, for people, and for each other. We’re a growing community of over 140 locally led general practice, exotic, large animal, and ER/Specialty veterinary hospitals, across 18 states, united by a shared mission: to create more meaningful moments between pets and people. Each hospital in our community has its own story, culture, and values—and we believe in honoring and celebrating that individuality. What brings us together is a commitment to care that’s not just clinically excellent, but deeply human in spirit. Our work is guided by four core pillars: • Elevate Care: through clinical autonomy, innovation, and shared expertise • Champion People: with well-being support, mentorship, and career growth • Enhance Experiences: for our teams, clients, and patients alike • Expand Impact: in the communities we serve and the profession we love Whether it’s mentoring the next generation of doctors, hosting clinical trials, fostering leadership, or helping a team open the doors to a new hospital, CVP is building something lasting: a trusted community where veterinary professionals feel seen, supported, and empowered to lead. We’re not just in the business of veterinary medicine—we’re building a place where people grow, teams thrive, and every meaningful moment of care makes a difference.
