- Accurately enter and validate customer orders in Salesforce and Citrix-based systems.
- Monitor order status and ensure timely fulfillment.
- Respond to customer inquiries via phone, email, or chat regarding order status, product availability, and delivery timelines.
- Resolve order-related issues promptly and professionally using Salesforce case management.
- Collaborate with logistics, inventory, and operations teams to ensure seamless order flow.
- Escalate complex issues through Salesforce workflows and Citrix tools when necessary.
- Maintain accurate records of customer interactions and order details in Salesforce.
- Generate reports on order status, delays, and customer feedback using CRM dashboards.
- Adhere to company policies, service level agreements (SLAs), and quality standards.
- Ensure compliance with data privacy and security guidelines.
- High school diploma or equivalent; college degree preferred.
- 1–2 years of experience in order management, customer service, or related field.
- Proficiency in Salesforce CRM and Citrix-based tools.
- Strong communication, multitasking, and problem-solving skills.
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
Skills Required
- High school diploma or equivalent; college degree preferred
- 1-2 years of experience in order management, customer service, or related field
- Proficiency in Salesforce CRM and Citrix-based tools
- Strong communication, multitasking, and problem-solving skills
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
