CSR I

Location: Broomfield, CO — on-site
Pay: $19–$22 per hour
Job Type: Full-time 
Schedule:

• Monday–Friday
• 8:00 AM–5:00 PM

About Cooper Heating & Cooling

Founded in 1978, Cooper Heating & Cooling, Inc. is proud to be one of Colorado’s largest and most trusted residential HVAC companies. We were honored as a 2025 Denver Post Top Workplace, and we continue to grow by putting people first—our customers and our team.

At Cooper, we believe in working hard, having fun, and taking care of each other. We’re redefining what it means to work in the trades by building a service-first, membership-driven model focused on Safety, Health, Comfort, and Efficiency. Our leadership culture is rooted in Drive – Integrity – Impact, and we’re committed to delivering seamless, high-quality experiences for every customer.

Join Our Customer Service Team

Do you enjoy helping people, talking with customers, and keeping things organized? We’re looking for a Customer Service Representative (CSR) to help customers schedule the home services they need.

In this customer service and call center role, you’ll answer inbound calls, book service appointments, follow up with customers, and work closely with our dispatch and technician teams. Whether a customer needs routine maintenance or help with an urgent issue, you’ll provide a friendly, professional experience from the first conversation.

Previous customer service or call center experience is preferred. HVAC, plumbing, electrical, and ServiceTitan experience are helpful, but are not required.

Why Join the Cooper Green Team?

We believe a great workplace should be a place where people enjoy coming to work and feel connected to their team. That’s why we invest in our people and make time to celebrate together with:

• Weekly team breakfasts

• Monthly team lunches

• Monthly team events

• Fun company events and activities throughout the year

• Opportunities to connect, celebrate wins, and build relationships

At Cooper, you’re joining the Green Team, where hard work is recognized, success is celebrated, and we have some fun along the way.

Benefits:

• Paid training and training stipends
• Health, dental, and vision insurance
• Life & AD&D insurance
• Long-Term Disability (LTD) coverage
• Flexible Spending Accounts (Health Care & Dependent Care)
• Voluntary Accident, Hospital, and Critical Illness insurance
• 401(k) with a generous 3% company match
• Paid Time Off (PTO) and paid holidays (6 days)
• Team events and community involvement
• Career advancement opportunities within Cooper Heating, Cooling, Plumbing & Electrical

What You’ll Do

• Answer inbound customer calls promptly, professionally, and with a friendly approach.

• Schedule HVAC, plumbing, electrical, and maintenance appointments using ServiceTitan.

• Turn customer inquiries into booked appointments by explaining service options and following company scripts and procedures.

• Handle emergency calls with urgency, care, and empathy.

• Confirm appointments and help reduce cancellations and missed visits.

• Make outbound calls to follow up on unscheduled estimates, maintenance renewals, and customer needs.

• Maintain accurate customer records and detailed appointment notes.

• Communicate with dispatch, technicians, and management to keep customers informed and appointments running smoothly.

• Address customer concerns professionally and coordinate additional support when needed.

• Support seasonal promotions, membership renewals, and financing opportunities.

• Work toward daily, weekly, and monthly customer service and appointment-booking goals.

What You Bring

• Excellent verbal and written communication skills

• Professional phone etiquette and a genuine interest in helping people

• Strong computer skills and the ability to navigate multiple systems

• Attention to detail, organization, and follow-through

• The ability to manage multiple priorities and remain calm in a fast-paced environment

• Dependability and consistent attendance

• A positive attitude, a team mindset, and a willingness to learn

Preferred Experience

• Previous customer service or call center experience

• Customer-facing experience in retail, hospitality, appointment scheduling, or a similar role

• HVAC, plumbing, electrical, or other home service industry experience

• Familiarity with ServiceTitan

Industry and ServiceTitan experience are a plus, but are not required.

What Success Looks Like at Cooper

As a Customer Service Representative, you help customers feel heard, build trust, and schedule the right service for their needs. Successful team members are dependable, coachable, and committed to delivering exceptional service.

You’ll work toward clear goals for professional call handling, appointment booking, customer satisfaction, accurate documentation, timely follow-up, and attendance.

Ready to Join the Green Team?

If you enjoy helping customers and want to be part of a team that recognizes your contributions, we’d love to hear from you.

Apply today for our Customer Service Representative (CSR) position!

This role is ideal for someone looking to grow a career in HVAC, offering mentorship and continuous training to support long-term success.

Apply and help shape the future of home HVAC services in Colorado.

Application Deadline: Application Deadline: The anticipated application deadline is October 23 2026. Cooper Heating & Cooling may extend the application deadline based on business needs and will update this posting if the deadline is extended.