The Role
This role involves updating reservation details across platforms, ensuring accuracy and compliance with data protection, evaluating membership applications, and maintaining records.
Summary Generated by Built In
- Identify necessary tasks to update reservation details across different platforms in a timely manner.
- As new updates to reservations occur, workflow automations in one platform (Intercom) indicate the actions that need to occur in other, external platforms.
- Identify the appropriate task(s), take the necessary action(s) and record their actions internally.
- Accuracy, speed and close attention to detail are critical to success in this role
- Evaluate membership applications to ensure they met the company's criteria
- Maintain accurate records of membership statuses and applicant details
- Handling information with confidentiality and in compliance with data protection regulations
Requirements
- Prior BPO experience (preferred but not required)
- Computer Literate (Mac OS) - preferred
- Able to start immediately
- Excellent English communication skills
- Willing to work on shifting schedules
- Willing to work onsite
- Keen to detail
- Strong time management
- Adaptability and accountability
- Has critical thinking skills with a focus on issue resolution and customer satisfaction
- Knowledge of customer service practices and principles
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
- Ability to handle stressful situations appropriately
Skills Required
- Prior BPO experience
- Computer Literate (Mac OS)
- Excellent English communication skills
- Willing to work on shifting schedules
- Willing to work onsite
- Keen to detail
- Strong time management
- Adaptability and accountability
- Critical thinking skills with a focus on issue resolution and customer satisfaction
- Knowledge of customer service practices and principles
- Exceptional customer service, active listening, and communication skills
- Ability to handle stressful situations appropriately
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The Company
What We Do
OP360 is a US-headquartered BPO provider offering intelligent customer experience and outsourcing solutions. They partner with ambitious global brands to make scaling easy, specializing in customer support, back-office operations, and AI services across diverse industries.
