Contribute to Orange Belgium’s best customer experience !
Orange is the next generation operator in the Belgian Telecom market. We count more than 3.3 million residential and B2B customers. We offer mobile, fix, internet & TV solutions. As an innovative company focusing on customer care, we are continuously investing in digital transformation in order to offer that extra mile for our customers.
Sounds good?
Then you might be glad to know that we are looking for an enthusiastic CSR Back Office Technical (BOT) Cable. Maybe are you the skilled profile we are currently looking for!
As CSR Back Office Technical Cable:
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You assist B2B Customers; first line contact centers and technicians regarding technical questions in order to serve our customers in a better way.
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You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration 3rd level teams (internal or external)
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You detect incidents related to transversal products, services, applications with possible impact on customers and you apply appropriate priority & communication processes.
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Furthermore, you inform customers continuously on the status of their problem according to the priority of the technical issue (internal and external customers).
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You collect relevant information in order to prepare efficient communication towards our customers, management, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and you translate technical information into customer language
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Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support. Duty role
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You will be part of the Enterprise Business Unit but will be temporary integrated in the BOT Cable teams of the Consumer Business unit and work within those shifts.
You have :
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1-2 years’ experience in a customer services environment.
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Knowledge of contact center activities.
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A strong interest in new technologies (Telco products, services, technical matters, network, data & Internet)
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Strong listening and communication skills.
You are:
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In mindset and sometimes also in working hours you show a flexible attitude, because you will enter the ‘standby’ regime. You will also work once in a while on Saturday or Sunday.
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You show your engagement by being an Orange Ambassador
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You communicate fluently in Dutch, French and English
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“Problem solving” and “Persuasiveness! “Are your daily moto!
Discover our offer!
A dynamic working environment where you can develop your full potential by working with highly skilled colleagues and through continuous training. Moreover you can look forward to the following compensation and benefits package: a competitive salary, performance bonus, 32 days off, meal vouchers, medical insurance.
Inspired? Then we would like to hear from you!
If there’s a match in the making, we’ll invite you for a first interview.
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What We Do
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business. In February 2023, the Group presented its strategic plan « Lead the future », built on a new business model and guided by responsibility and efficiency. « Lead the future » capitalizes on network excellence to reinforce Orange's leadership in service quality.
