Job Description
The Client Service Rep is responsible for providing support to clients of Compliance Services. The Compliance Services team provide services to the pharmaceutical and med device industries. Work including Transparency Support and Outsourcing, Grants Management, HCP Screening and Tiering, and HCP Contracting.
Responsibilities:
• HCP Contracting
- After getting system generated requests, develop contract for HCPs using given templates.
- Communicate with the HCP regarding contracts, obtain signatures, answer questions.
• General
- Effectively communicates requests for required information (e.g., missing information, clarification of information, documentation)
- Provide updates to team management on status of work, and issues addressed.
- Ensure work delivered is of good quality.
- Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)
Competency Requirements
- Proficiency in MS-Office, Word, Excel, and Outlook
- Comfortable using various technologies to perform work.
- Good organizational skills and ability to meet deadlines working within a time sensitive environment
- Ability to multi-task and prioritize
- Superior customer service
- Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environmen
- Background in Pharmaceutical compliance desirable, but not mandatory
- Bachelor’s degree or equivalent
- Contracts Management experience is a plus
- 5 years or more related work experience
- Amenable to work in Ortigas (Hybrid)
- Willing to work in Night Shift
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
