CSP Support Engineer - PS/IP

CSP Support Engineer – PS/IP

Bucharest, Romania 
Full Time – 9-18
Network Operations
Minimum 1 year relevant experience

Aeris is at the forefront of the "Internet of Things" (IoT) industry, building networks and applications to enable Fortune 500 clients to fundamentally improve their businesses. We believe IoT will have a profoundly positive impact on the world for generations to come. The improvements made possible through IoT—improving patient care, preserving our natural resources, eliminating vehicle fatalities, and providing power to remote parts of the world—are just now being realized. Headquartered in Silicon Valley with offices around the world, Aeris is the preeminent cellular IoT player globally powering critical projects across energy, connected vehicles, transportation, retail, healthcare and more.

Aeris provides a SaaS based connectivity management platform for mobile operators and enterprises. It enables organizations to realize new revenue streams from a vast variety of devices while simplifying the process and reducing the cost of connecting them to benefit from economies of scale. The platform provides access to key functionality including subscription management, eSIM/eUICC management via world class APIs and operator and enterprise self-service portals. This is built on core tenants of cloud computing and intelligence (AI/ML). And thanks to our deep expertise and our extensive trusted partner network, we are the go-to destination for those wishing to roll-out high quality global IoT deployment.
A few things to know about us:

• We put our customers first. When making decisions, we always seek to do what is right for our customer first, our company second, our teams third, and individual selves last.
• We do things differently. As a pioneer in a highly-competitive industry that is poised to reshape every sector of the global economy, we cannot fall back on old models. Rather, we must chart our own path and strive to out-innovate, out-learn, out-maneuver and out-pace the competition on the way.
• We walk the walk on diversity. We’re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. We see diverse perspectives as a core competitive advantage.
• Integrity is essential. We believe in doing things well – and doing them right. Integrity is a core value here: you’ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it). You’ll also see it embodied in the way we manage people and our HR issues: we expect employees and managers to deal with issues directly, immediately and with the utmost respect for each other and for the Company.
• We are owners. Strong managers enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative.

As a CSP Support Engineer you will be providing technical assistance across the complete range of technology, networks and systems with a focus on Packet Core and IP backbone services. You will be responsible for implementing new services and providing support in tickets or on email to our partners.

Responsibilities: 

• Coordinate, support and execute implementations of fulfillment requests on IP and PS nodes like Routers (Juniper, Ericsson), Switches (Extreme Network), Firewall (Juniper), GGSN/PGW (Ericsson), DNS (BIND)
• Implementations will include create/update/delete APNs, VPNs (IPsec, MPLS L3VPN), Firewall Allow/Deny lists, Graphs to monitor the created resources (APN/VPN) in tools like Grafana or Cacti
• You will need to follow the existing Change Management process and create and own the change requests for any change you implement
• You will schedule and take part in troubleshooting sessions with partners and customers on fulfillment requests when necessary and you will use tracing tools like CNOM (Ericsson) to identify and fix any configuration misalignments
• You will take part in knowledge transfers from the projects or engineering teams when they add new solutions or change solutions that impact fulfillment request implementation
• You will manage the existing collection of implementation procedures and will keep them updated
• Be the single point of contact for our partners regarding standard service requests involving the PS/IP domain and implementations
• Receive, acknowledge and work on trouble tickets raised by our customers and partners on the PS/IP areas.
• Create, monitor and follow-up escalation tickets to second level or partner management teams when necessary.

Requirements:

• Finished school – Graduated from telecom or computer sciences university is a plus.
• Good knowledge of IP routing protocols (BGP, OSPF), IPsec, MPLS, L3VPN
• CCNA or similar certification is a plus
• Good knowledge of Mobile telecom networks, and more specifically the Packet Core (GGSN, PGW, DNS, AAA RADIUS) is a plus
• Proficiency in English.
• Knowledge of mobile telecom networks is a plus.
• Ability to react quickly, also very good communication and collaboration skills.
• Perseverance, interest in documenting and problem solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence.
• Analytical technical thinking.