CS&O Salesforce - Program Management Advisor - Remote

External applicants must have prior Cigna experience and meet the required qualifications

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.    

Overview

We're looking for a Salesforce Program Management Advisor who is excited about working with cross-functional business units in Client Service & Operations to design, build, and support business solutions that scale for an expanded footprint. You will empower Client Service & Operations leaders to focus on value-add activities by improving our internal tools, streamlining business processes, and improving collaboration. We are looking for someone that thrives in small, focused and highly collaborative team that is passionate about delivering high-quality, robust processes and declarative automations in a fast-paced environment.

As a Program Management Advisor, you will work directly with Client Service & Operations teams to help them optimize their success with Salesforce by developing the documentation of business requirements to enable design, development and testing of Salesforce enhancements.  In addition, you will collaborate with business stakeholders, Product Owners, Scrum Masters, System Analysts, Developers, and Quality Assurance to ensure work is prioritized and sized appropriately to achieve desired objectives and delivery timelines.

Key Responsibilities

• Support development of Salesforce Lightning with focus in modernizing data visualization, improving process efficiencies, and increasing operational visibility aligned to priority business goals, while maintaining the integrity of the Salesforce application

• Act as the primary liaison between stakeholders including business leads and all partners to ensure effective tool outcome within priority timelines

• Assume broad responsibilities that may include project management, application management, data management, and innovative solutions

• Facilitate requirements gathering sessions to ensure understanding of current and desired state business process, effectively presenting business strategies and data strategies into coherent framework to audiences for decision making

• Document clear requirements, ensuring business understanding and alignment of business requirements as broken down into features and user stories.

• Participate in Agile ceremonies to ensure user stories are defined and scrum teams fully understand business objectives and acceptance criteria and perform user acceptance testing, participating in solution demos to the business

• Analyze and manipulate data for required data migrations and updates

• Perform Salesforce production activities including but not limited to application configuration, creation of flows, email templates, reports & dashboards and provide end user support as needed

• Support production activities for Bright Ideas, help tickets, and license management as needed

• Drive continuous improvement in process & business tools, removing waste, redundancy by identifying data quality issues and directing actions to correct & mitigate future discrepancies

• Be a constant learner, taking advantage of the Salesforce certification through Trailhead modules

• Responsible for driving change and influencing individuals at all levels of the organization through these functional responsibilities

• Be a change advocate through these functional responsibilities

• Thrives in small, focused and highly collaborative team & fast paced environment

Required Qualifications

• High School Diploma or GED required. Bachelor's degree preferred. MBA, PMI Certification, or Six Sigma training also valued

• 3+ years of Salesforce administration experience and/or a deep understanding of Client Service & Operations processes required

• Salesforce certifications preferred, including Administration, Advanced Administration or Sales Consultant certifications

• Project Management certifications preferred or demonstrated project management skills in a matrix environment with a solid understanding of business processes and operations

• Familiarity with Salesforce Classic and Salesforce Lightning preferred

• Experience in Agile methodology including Scrum and its associated Agile Ceremonies preferred

• Intermediate to advanced skills using Microsoft Office tools (Excel, PowerPoint, Word, Visio, etc.) required

• Self-starter mindset working autonomously with minimal direction

• Able to effectively leverage business and organizational knowledge within and across functions  

• Demonstrated proficiency to research, troubleshoot and problem solve issues across organizations without sacrificing quality of service

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 113,600 - 189,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.