As a Customer Success Manager, you will:
- Establish critical goals and KPIs, and work closely with clients to ensure they achieve them.
- Proactively monitor your clients' KPIs to drive product adoption, deliver ongoing value, and prevent churn.
- Work closely with various departments to help your clients meet their objectives and maximize their success with Brevo.
- Shape Marketing Strategies: Contribute to your clients' marketing strategies and roadmaps, building and maintaining a trusted advisor relationship with them.
- Advocate for the Customer: Serve as the voice of the customer, providing valuable insights and feedback to the Brevo Product team.
- Track & Report on Progress: Drive regular cadence with customers to report on KPIs, share results, and provide actionable recommendations to internal stakeholders.
- Uncover Growth Opportunities: Identify and nurture development and growth opportunities within your portfolio to expand customer success.
- Build a Global Success Framework: Collaborate with the team to help develop and refine Brevo’s global customer success framework.
What will contribute to your success:
- You have a Customer-centric focus
- At least 3 years of relevant work experience in CSM or Digital Marketing
- Strong ability to understand, manage and drive customers' needs and marketing strategy
- Proven track record of sustained target achievement
- Excellent presentation and communication skills in **German (Native level) and English (C1/C2)**
- Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
- Proactive, autonomous, and efficient
- You are Data-driven and a Team Player
What we offer you:
- The chance to join an international and collaborative scale-up environment in a hyper-growth context
- 30 days of vacation
- Fully paid Urban Sports Club M Membership
- Budget to subsidize various expenses like Lunch, Internet and well-being activities
- Budget to support your workspace at home
- Language learning with Babbel app!
- Subsidized BVG ticket for public transportation
- Second parent leave: 1 month of fully paid leave
- Global company offsite and inter-office trips
- A modern and very cool Office with a dedicated gaming room for relaxation and fun!
- 2 Days Home Office
- Free fruits & drinks
- Pizza Wednesday, Monthly breakfast & many events and fun activities
- Learning & development opportunities
- Social, green and rainbow alliance committees to take care of environmental and social matters
- and much more!
Brevo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brevo and has not been reviewed or approved by Brevo.
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Healthcare Strength — Healthcare coverage includes comprehensive medical, dental, and vision with mental‑health support, alongside employer‑backed plans in key markets. Coverage breadth is complemented by protections like disability insurance.
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Parental & Family Support — Parental‑leave top‑ups and family‑support provisions (including dedicated days for a child’s illness) are emphasized across locations. These offerings elevate the overall package for caregivers beyond baseline policies.
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Flexible Benefits — Remote/hybrid options, home‑office stipends, and flexible schedules are available in multiple locations. These elements indicate adaptable benefits design that supports different working arrangements.
Brevo Insights
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What We Do
At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection. As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance. Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches. We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!
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