About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description:
Lead and transform the North Africa Client Service Excellence function to strengthen team accountability, improve client relationships, support commercial growth and ensure effective delivery of client initiatives.
- Lead, coach and develop the North Africa CSE team, with clear objectives, KPIs, ownership and accountability.
- Build a high-performance culture focused on execution, responsiveness and client outcomes.
- Transform the CSE function from reactive issue management into a proactive client, delivery and commercial support function.
- Develop strong relationships with key client stakeholders and act as the senior escalation point for critical matters.
- Establish regular client governance and service reviews covering performance, priorities, risks and actions.
- Ensure all client issues, requests and escalations are logged, owned, communicated and resolved within agreed timelines.
- Oversee BAU projects, enhancements and client initiatives, ensuring clear owners, milestones, dependencies and timely delivery.
- Coordinate with Operations, Technology, Product, Finance and Commercial teams to resolve issues and deliver client commitments.
- Partner with the Commercial team to identify and progress cross-selling and revenue opportunities within existing accounts.
- Identify chargeable client requests and ensure they are properly scoped, approved and billed.
- Provide regular reporting on client health, service performance, projects, risks, escalations and commercial opportunities.
- Drive root-cause analysis and process improvements to reduce recurring issues and improve service quality.
- Ensure full compliance with information security, PCI, risk, audit and internal control requirements.
- Share client feedback with relevant teams and ensure agreed improvement actions are implemented.
- 8–10 years of experience in client service, relationship management, account management or service delivery within payments, banking or financial services.
- Minimum 3 years of experience leading and developing teams, with clear performance management and accountability.
- Strong knowledge of card issuing, acquiring, transaction processing and operational service flows.
- Proven experience managing senior client relationships, service reviews, escalations and complex operational issues.
- Experience overseeing BAU projects, client initiatives, milestones, risks and cross-functional dependencies.
- Demonstrated ability to support account growth by identifying and progressing cross-selling and revenue opportunities.
- Strong stakeholder management skills, with the ability to represent client priorities internally and drive actions to closure.
- Strong communication, analytical, problem-solving and organisational skills.
- Commercially aware, customer-focused and able to manage multiple priorities in a fast-paced environment.
- Proficient in Microsoft Office and management reporting tools.
- Self-motivated, collaborative and comfortable working under pressure with a strong sense of ownership.
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Skills Required
- 8-10 years of experience in client service, relationship management, account management, or service delivery within payments, banking, or financial services
- At least 3 years of experience leading and developing teams, including performance management and accountability
- Strong knowledge of card issuing, acquiring, transaction processing, and operational service flows
- Experience managing senior client relationships, service reviews, escalations, and complex operational issues
- Experience overseeing BAU projects, client initiatives, milestones, risks, and cross-functional dependencies
- Experience identifying and progressing cross-selling and revenue opportunities
- Strong stakeholder management skills and ability to drive actions to closure
- Strong communication, analytical, problem-solving, and organizational skills
- Commercial awareness and customer-focused approach
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office and management reporting tools
- Self-motivated, collaborative, comfortable working under pressure, and accountable
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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