About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Job Description:
- Client Engagement & Issue Management
- Act as the primary escalation point for client and operational issues, ensuring timely engagement and resolution in coordination with relevant internal and external stakeholders.
- Liaise closely with internal teams to review, action, and resolve critical and urgent cases impacting clients or processing operations.
- Conduct periodic meetings to review open issues, track progress, and ensure closure of client-related matters.
- Stakeholder Communication & Reporting
- Provide periodic updates to the Head of Bank Processing, outlining activities undertaken, key developments, and critical issues requiring attention.
- Prepare and share monthly performance reports, including KPIs, operational metrics, and management dashboards to support visibility and decision-making.
- Performance Management & Team Development
- Conduct Monthly performance reviews for the team, providing structured feedback and identifying areas for improvement and development.
- Identify team training needs and coordinate relevant training sessions to enhance skills, performance, and operational efficiency.
- Support continuous improvement initiatives aimed at strengthening service quality, productivity, and client satisfaction.
Qualifications
- Bachelor’s degree in business, finance, Banking, or any relevant field.
- At least 5 years of experience in the payments/banking space.
- Customer Service/Relationship(Payments/Banking) experience highly desirable.
- Relevant experience in Card operations.
- Excellent English language skills.
- Knowledge of card business and card transaction flow with a good understanding of the process flow of at least one area of the card function.
- Customer service query flow.
- Usage of MS Excel, Card Management systems, Cards process flow.
- Strong communication, analytical, and organizational skills.
- Able to lead investigations internally and take ownership of issues until closure.
- Team player and able to empathize with the client.
- Customer-focused and able to work under pressure with an easy-going attitude and the ability to multitask.
- Self-motivated with the ability to manage the client and represent the client internally.
Skills Required
- Bachelor's degree in business, finance, banking, or a relevant field
- At least 5 years of experience in payments or banking
- Experience in card operations
- Excellent English language skills
- Knowledge of card business and card transaction flow
- Understanding of at least one card-function process flow
- Knowledge of customer service query flow
- Experience using Microsoft Excel and card management systems
- Strong communication, analytical, and organizational skills
- Ability to lead internal investigations and own issues through closure
- Ability to lead teams, manage client relationships, and represent clients internally
- Customer service or relationship management experience in payments or banking
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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