The Role
Lead design, implementation, and operation of an enterprise CMDB on ServiceNow aligned to CSDM. Own service mapping, Discovery, Service Graph integrations, CI modeling, governance, and data quality to enable ITSM/ITOM processes and impact analysis.
Summary Generated by Built In
Role Summary
To lead the design, implementation, and operation of an enterprise Configuration Management capability on ServiceNow, aligned with the Common Service Data Model (CSDM), enabling end-to-end service visibility, high CMDB data quality, and ITSM/ITOM process enablement.
Responsibilities
- CMDB & CSDM Architecture
- To design, implement, and maintain an enterprise CMDB aligned to ServiceNow CSDM standards
- To define and govern Business Applications, Application Services, Technical Services, and Infrastructure CIs
- To establish CI class models, naming conventions, normalization rules, and CI lifecycle management
- To align CMDB architecture with Enterprise Architecture (EA) standards and reference models
- To participate in architecture review boards and design forums
- To ensure all new platforms, applications, and services are CMDB-ready by design
- To maintain CSDM reference architecture and service modeling standards as part of the enterprise blueprint
- To provide CMDB impact assessments for major transformation and platform initiatives
Service Mapping & Dependency Modeling
- To lead end-to-end service mapping across application, service, and infrastructure layers
- To configure, operate, and optimize Service Mapping for on-prem, cloud, and hybrid environments
- To build and maintain service dependency maps for critical business services
- To enable impact analysis for Incident, Change, Problem, and Major Incident Management processes
Discovery & Service Graph Integrations
- To manage and optimize ServiceNow Discovery
- To normalize, reconcile, and enrich CI data from multiple data sources, including cloud, network, endpoint, and asset platforms
- To implement and maintain Service Graph integrations for automated CMDB population
- To ensure continuous and automated refresh of CMDB data
Key Deliverables
- To deliver an enterprise CMDB aligned with CSDM standards
- To deliver end-to-end service maps across applications and infrastructure
- To deliver Discovery and Service Graph integrations
- To deliver CMDB governance, certification, and audit frameworksTo deliver CMDB data quality dashboards and scorecards
Required Skills & Experience
- To have 10+ years of experience in CMDB, Configuration Management, or ITOM roles
- To have 5+ years of hands-on experience with ServiceNow CMDB
- To demonstrate strong expertise in CSDM, Service Mapping, Discovery, Service Graph Connectors, and CI normalization
- To have experience building CMDBs for hybrid cloud, enterprise infrastructure, and business applications
- To possess strong understanding of ITSM, ITOM, AIOps, and observabilityTo have experience running CMDB governance and certification programs
Top Skills
Aiops
Cmdb
Csdm
Discovery
Itom
Itsm
Observability
Service Graph
Service Graph Connectors
Service Mapping
Servicenow
Servicenow Cmdb
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The Company
What We Do
We built Trackmind to be the partner we always wished we’d had. We got our start 10 years ago, designing both physical products and software for leading companies. Along the way, we’ve experienced every possible headache that comes with bringing products to market -- hiring agency after agency, constantly taking three steps forward and two steps back. Our services are intended to simplify and accelerate growth for ambitious companies at different stages in their journey
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