Role and responsibilities
Welcome to join ASML Global Support Center.
You will need to develop the followings,
- Per business request, provide professional remote escalation support to solve maintenance and upgrade issue
- Provide update into PCCSIM summary reports with clear hypothesis, action plan and rationale
- To enrich symptom-based diagnostics guideline per ASML standardized documentation framework, e.g. PCS, OCAP or DFLAP
- Sharing diagnostics and containment on global business view with WW GSC internal and CS Local Team
- Continuous improvement proposal for diagnostics or structural issues of NPI products identified from the escalation issues
- To establish the roadmap for building up GSC diagnostics competency to support business requirement
- To involve in continuous improvement projects as project lead and/or contributor to support business target.
In addition, you will also be responsible for
- To align resource planning with CS central manager and CS local site managers/leader to support escalations
- To align with CS central mangers, CS Local site managers/leaders, and DnE to support business required project.
Education and experience
Bachelor, Master or PhD
- 1-3 year ASML experience or above in customer service.
- 3-5 years in e-beam related industry.
Skills
- Communication skill and problem solving using structural and data-driven approach is necessary.
- Python, C++, VBA will be first consideration
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US.
Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering.
Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
