We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan).
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.500 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let's start with the role
The CS Team Leader is responsible for employee performance and morale, task allocation, monitoring shift progress, providing help and solutions when needed, addressing and monitoring internal communication, escalating and following up on pending issues.
As a CS Team Leader you will:
- Monitor a group of employees’ performances and provide constructive feedback;
- Oversee a group of employees’ performance targets and goals;
- Collaborating with the QC team on qualitative reports (agents/ department development according to the KPI's);
- Collaborating with shift leaders, supervisors, managers & colleagues;
- Allocate tasks & projects to team members;
- Assist in the training of newcomers;
- Create working & vacation schedules;
- Create weekly & monthly quantitative reports;
- Anticipate challenges from projects & improve processes;
- Assist and support agents with any issues they may have;
- Be updated on company's product, promotions, policies and changes;
- Be updated on the customer service trends, tools and practices.
What you'll bring
- Proven experience in a similar position;
- Good knowledge of the gaming industry will be considered a plus;
- High communication skills;
- High organizational & analytical skills;
- Self-motivated, autonomy in decision making, quick reaction to sudden incidents, efficient & flexible;
- Leadership skills;
- Service orientation. Actively looking for ways to help customers (internal/external);
- Excellent MS office skills;
- Fluent English language.
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Top Skills
What We Do
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. Why work with us Tech the Ride | Our Adventure We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment. Pick #oneteam | Our Culture We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as #oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done. Level up | Our Growth We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach. Press Play on Potential! Join our #oneteam
