The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations. Checks with senior technician or manager in prioritization and planning. Works under limited supervision of progress and results of followed procedures.
Participate in existing feedback loop processes and identify some learning opportunities. Contribute to existing continuous improvement activities.
Secondary vocational education/associate degree with limited relevant experience
ResponsibilitiesQuality Assembly, repair & maintenancePerforms all standard assembly work, repairs and preventative maintenance. Starts applying basic troubleshooting skills like powercycles and resets.
Provide recovery support for recovery in periodic maintenance activities, monitor progress and follows recovery sequence adhering to documented procedures. Has basic level of knowledge on CPD, COI and the latest known issues related to recovery procedure.
Keep up knowledge of relevant processes and procedures within ASML. Review relevant CBT's and process information. Focus on knowledge knowledge build up and applying best known methods from colleagues.
Materials/Products ManagementMay receive, check and validate materials, tools and parts. Preparation and staging for scheduled activities and re-packaging after execution. Is mindful of checking for quality of materials throughout the scheduled activity.
Process Optimization & continuous improvementProvide information and clarification on existing procedures, processes and WoW's. Engages in process changes and provide constructive feedback. Signal gaps and improvement opportunities and reports it to the relevant stakeholders.
Problem Handover & documentationHandover problem or problem aspects to others (1st Line FSEs), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, technical reports). Ensure high quality submission of material notification, eye-witness reports and other feedback documentation.
Customer EngagementProvide verbal updates to customer on progress and actions done. Act as ASML ambassador at all times.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Skills Required
- Secondary vocational education or an associate degree
- Limited relevant experience
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
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Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
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Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
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Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
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