Cruise Services Specialist

Job Summary & Responsibilities

The Cruise Services Specialist works throughout the facility to provide a streamlined experience for guests during debark and embark. The Specialist will help monitor cruise terminal operations including cruise processes, facilities maintenance, security, and ground transportation while communicating immediate concerns/issues that arise in a timely manner and in compliance with operational plans, policies, and procedures.

• Complete daily operations checklists to ensure needs are met.
• Set up and maintain terminal equipment.
• Collect and sort operational data. Perform analysis and prepare briefings and reports based on collected data.
• Maintain a safe and welcoming environment for guests and colleagues.
• Communicate regularly with team members, working with stakeholders.
• Work independently and with teams to complete assignments.
• Maintain supplies and report when additional inventory is running low.
• Perform other duties and special projects as assigned by Management.

Preferred Qualifications

• Experience in a fast-paced working environment.
• Ability to effectively coordinate operational activities.
• Strong communication and interpersonal skills with team members and external groups.
• Superior organizational skills, time management and problem resolution skills.
• The ability to work in a federally regulated environment and to liaise with multiple types of partners and stakeholders; CBP, Port Police, USCG, TSA.
• Competency in MS Office suite and ability to learn other related systems.
• High School Diploma or equivalent
• Ability to obtain and maintain TWIC

Work environment:

• Must be able to work in rotating shifts, days, evenings, nights and holidays.
• Must be able to work in extreme outdoor temperatures of hot and cold, extremely dusty conditions and occasionally, conditions of high levels of noise.
• The ability to work in an environment that may be hazardous to persons unable to see and hear fast moving equipment
• The ability to operate various types of equipment.

We are an Equal Opportunity Employer

Pay Range

$19.00 - $22.50 per hour

Compensation & BenefitsEligible employees (and their families) may qualify for medical, dental, and vision insurance, as well as having basic life and accidental death insurance, paid disability insurance, including paid parental leave if eligible, and an Employee Assistance Program. Employees will receive paid sick and vacation time, and company holidays if eligible. The company also offers paid bereavement leave, and paid jury duty. Eligible employees can enroll in our company's 401k plan, as well as a retirement plan. Employees will be eligible for discretionary and/or metric-based bonuses dependent on their position.