At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
MINIMUM REQUIREMENTS:
- Good verbal and written communication skills required to respond to customer requests through inbound call
- Demonstrates a good grasp of English
- Ability to express thoughts and ideas in English
- Average fluency - vocabulary and intonation/stress should at least be neutral
- Good listening and comprehension skills required to effectively understand customer needs in a customer interaction
- Ability to apply effective probing techniques to effectively provide support and resolution to customer requirements
- Ability to demonstrate call control
- Orientation on customer service and rapport building
- Good knowledge on navigating mobile and web applications ∙ Basic troubleshooting skills on mobile and web applications ∙ Excellent multi-tasking skills on managing multiple client / company system tools and/or references
- Ability to walk customers through on stages and phases in website and mobile app to non-technical customer
- Ability to manage difficult guest interaction as well as to recognize when matters need to be further escalated within established process, policies or procedure
- Flexibility and responsiveness to work in multicultural, fast paced and dynamic environment
- Ability to work efficiently and independently in highly dynamic environment
- Exhibit genuine mutual trust and confidence while contributing to company’s ethical, respectful, brand values-driven culture
- Commitment to drive to excellence and teamwork.
∙
PREFERRED REQUIREMENTS:
- Service driven individual with proven work experience in customer service environment
- Providing positive customer experience as well as effective verbal and written communication skill
- Must be willing to be on mostly AU/NZ hours
- Intensely immersed in navigating different systems and
- knowledgebase
- Experience with call centre environment in handling customer voice interactions (preferred)
- Undergraduate in college degree may be considered
Similar Jobs
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
