Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Role Summary the Asset management - L2 Senior Analyst will operate, support, troubleshoot, and improve Asset management services across ITAM, ensuring stable operations, SLA adherence, and clear stakeholder communication.
Minimum Requirements "• B.E. / B.Tech / BCA / M.Tech / MCA or equivalent qualification preferred.
• 4+ experience aligned to L2 Senior Analyst responsibility level.
• ITIL-aligned understanding of incident, problem, change, and service request processes.
• Ability to work in shifts and support 24x7 operations where required."
Key Responsibilities "• Own advanced troubleshooting and operational support for Asset management.
• Handle escalations from L1 and perform RCA for recurring issues.
• Execute approved changes, patching, upgrades, DR drill support, and release coordination.
• Maintain SOPs, technical documentation, known-error records, and dashboards.
• Coordinate with OEMs/vendors and ensure SLA, security, and audit compliance."
Technical Competencies "• Hands-on knowledge of ITAM.
• Primary skill coverage: Asset management.
• Operational understanding of Asset management administration, monitoring, troubleshooting, and documentation.
• Clear communication for ticket updates, handovers, and stakeholder coordination."
Soft Skills / Ways of Working "• Customer-focused approach to service support and issue resolution.
• Ability to prioritize incidents, document clearly, and follow escalation paths.
• Collaboration with infrastructure, application, OEM, and vendor teams.
• Ownership mindset for SLA adherence, follow-ups, and operational hygiene."
Remarks / TA Notes
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Skills Required
- B.E., B.Tech, BCA, M.Tech, MCA, or equivalent qualification
- At least 4 years of experience aligned with L2 Senior Analyst responsibilities
- ITIL-aligned understanding of incident, problem, change, and service request processes
- Ability to work shifts and support 24x7 operations when required
- Hands-on knowledge of IT asset management
- Operational experience with asset management administration, monitoring, troubleshooting, and documentation
- Clear communication for ticket updates, handovers, and stakeholder coordination
NTT DATA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NTT DATA and has not been reviewed or approved by NTT DATA.
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Fair & Transparent Compensation — Feedback suggests salary bands and grades are clearly defined, making ranges and promotion criteria easier to understand. Standardized HR processes provide visibility into levels across common delivery roles.
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Healthcare Strength — Feedback suggests the package includes comprehensive medical, dental, and vision options with HSA/FSA eligibility. Global materials emphasize comprehensive insurance and wellbeing as baseline offerings across regions.
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Wellbeing & Lifestyle Benefits — Flexible work options, including remote/hybrid arrangements, are highlighted as core benefits and can support work–life balance. Some delivery teams report more manageable hours than strategy consultancies, improving perceived value for time.
NTT DATA Insights
What We Do
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity
