CROSS-DOCK LOGISTICS COORDINATOR | Account Support
EMPLOYMENT TYPE | Full-Time; On-Site
SALARY | $65,000 per year
SCHEDULED WORKDAYS | Monday – Friday (8:30 AM to 4:30 PM). Schedule and availability may vary based on business needs and may include weekends and holidays.
ABOUT US | Sunshine Bouquet Company is a leading provider in the U.S. mass-market floral industry. From growing and processing in Colombia and Ecuador to packing and distribution across the United States, we are committed to delivering the highest quality, freshest floral products. Our dedication to exceptional service enables us to consistently exceed customer expectations. As we continue to grow, we remain focused on shaping the future of the supermarket floral industry.
GENERAL POSITION SUMMARY | The Cross-Dock Logistics Coordinator manages the daily coordination and execution of Sunshine Bouquet Company’s Trader Joe’s Cross-Dock Program. This role coordinates vendors, carriers, Sunshine facilities, Trader Joe’s Distribution Centers, and internal departments to ensure timely inbound deliveries, inventory, outbound shipments, and carrier pickups. The position requires strong communication, organization, and problem-solving skills to quickly address operational issues in a fast-paced environment.
JOB DESCRIPTION | Duties include:
- Cross-Dock & Inbound Coordination
- Coordinate daily logistics for Trader Joe’s Cross-Dock vendors, including delivery appointments, pallet quantities, arrival times, and receipts.
- Monitor vendor, facility, SKU, inventory, and shipment activity and communicate delays or changes that may impact outbound execution.
- Coordinate program launches, transitions, and operational requirements with vendors and internal teams.
- Outbound & Carrier Coordination
- Coordinate with Trader Joe’s backhaul carriers regarding pickup schedules, pallet/case quantities, PO requirements, and refrigerated trailer needs.
- Monitor carrier arrivals, pickups, and departures and confirm shipment readiness with Shipping and facility teams.
- Identify and address risks related to product availability, trailer capacity, carrier timing, or delayed POs, including arranging additional or alternate transportation when needed.
- Exception Management & Problem Solving
- Serve as the central point of contact for carrier delays, missed pickups, vendor delays, product shortages, equipment issues, facility constraints, weather disruptions, and shipment discrepancies.
- Communicate issues promptly with internal departments and external partners, identify solutions, and escalate matters requiring management or Trader Joe’s direction.
- Proactively identify execution risks and support high-volume and holiday planning.
- Inventory, Documentation & Reporting
- Monitor inbound inventory, available product, PO requirements, and outbound shipments across multiple vendors and facilities to ensure proper allocation and execution.
- Review the Gold Support Report daily to verify quantities received by each Trader Joe’s Distribution Center.
- Track outstanding Proofs of Delivery (PODs) and assist with shipment discrepancy investigations using BOLs, shipment records, loading information, carrier communications, and facility records.
- Maintain accurate records and prepare daily cross-dock status reports covering shipment volume, trailer requirements, carrier status, inventory exceptions, operational issues, and escalations.
- Provide timely information to CSR/Sales and management to support shipment reconciliation and issue resolution.
PREFERRED SKILLS & QUALIFICATIONS |
- 2–4 years of experience in logistics, transportation, distribution, cross-docking, warehouse coordination, or supply chain operations.
- Strong organizational, communication, follow-up, problem-solving skills and collaboration skills.
- Ability to manage multiple vendors, facilities, shipments, deadlines, and priorities simultaneously.
- Strong attention to detail and ability to work effectively under time-sensitive shipping deadlines.
- Strong Excel and reporting skills.
- Experience with ERP, order management, transportation, or warehouse systems; Picaflor experience preferred.
- Ability to quickly prioritize and escalate issues based on operational and shipment risk.
- Experience with refrigerated, perishable, or high-volume retail distribution is preferred.
POSITION REQUIREMENTS | Candidate must:
- Independently manage daily cross-dock coordination and remain responsive during critical shipping windows.
- Remain available and on call outside of regular office hours, as needed, to address urgent operational issues, shipment delays, carrier problems, or other time-sensitive situations.
- Effectively coordinate with internal departments, facilities, vendors, carriers, and management to resolve or escalate issues that may impact shipments.
BENEFITS | offered:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accident insurance
- Disability insurance (Short-Term & Long-Term)
- Hospital Insurance
- Critical Illness Insurance
- 401(k)
- Holiday Pay and Paid time off
* Employees are only eligible for enrollment in Sunshine Bouquet’s medical benefits program after their probationary period.
Skills Required
- 2-4 years of experience in logistics, transportation, distribution, cross-docking, warehouse coordination, or supply chain operations
- Strong organizational, communication, follow-up, problem-solving, and collaboration skills
- Ability to manage multiple vendors, facilities, shipments, deadlines, and priorities simultaneously
- Strong attention to detail and ability to work effectively under time-sensitive shipping deadlines
- Strong Excel and reporting skills
- Experience with ERP, order management, transportation, or warehouse systems
- Picaflor experience
- Ability to quickly prioritize and escalate issues based on operational and shipment risk
- Experience with refrigerated, perishable, or high-volume retail distribution
- Independently manage daily cross-dock coordination and remain responsive during critical shipping windows
- Remain available and on call outside regular office hours as needed for urgent operational issues
- Effectively coordinate with internal departments, facilities, vendors, carriers, and management to resolve or escalate shipment-impacting issues
What We Do
Sunshine Bouquet is an international flower grower and floral-products supplier serving mass-market channels, especially supermarkets. It cultivates more than 55 flower species across its farms in Colombia, then manages processing, packing, and cooling before distributing hundreds of millions of stems across North America. Its products include roses, consumer bunches, hand-tied bouquets, and floral arrangements, with a focus on freshness, quality, value, and design.
