Cross Discipline - Associate Director

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. The Associate Director - Cross Channel will lead the integration of eCommerce, Ad Operations, and Data Governance capabilities to deliver high-quality, scalable, and data-driven solutions for clients.

The role will work closely with regional, client, media, analytics, and technology teams across markets to ensure seamless campaign execution, trusted data, and strong business outcomes. The ideal candidate will combine strong knowledge of the digital and eCommerce ecosystem with operational leadership, data governance, and a passion for process improvement and innovation.

Key Responsibilities

• Lead cross-channel operations across eCommerce, retail media, Ad Operations, and Data Governance, ensuring consistent quality and delivery across clients and markets.
• Provide strategic oversight across eCommerce and retail media platforms such as Amazon Ads, Amazon DSP, Pacvue, Walmart, SKAI, DV360, CM360, IAS, Google Ads, Meta, and other emerging platforms, along with broader digital media channels.
• Ensure end-to-end campaign and data integrity from campaign setup, trafficking, tagging, and activation through data ingestion, validation, reporting, and reconciliation.
• Build and maintain governance frameworks, quality controls, and standardized processes to ensure accurate, consistent, and trusted client reporting.
• Partner with Media, Client Servicing, Analytics, Technology, and regional teams to translate business requirements into effective operational and data solutions.
• Act as a senior escalation point for complex campaign, data, reporting, and technology issues, driving root-cause resolution and clear stakeholder communication.
• Use retail and commercial understanding including promotions, pricing, inventory, margins, and consumer behaviour to inform eCommerce and media decisions.
• Drive process optimization, automation, and technology adoption, including opportunities leveraging AI and emerging marketing technologies.
• Turn campaign and business data into actionable insights, identifying opportunities to improve performance, efficiency, scalability, and client experience.
• Lead and develop high-performing teams, building strong capabilities across Commerce, Ad Operations, and Data Governance.
• Build strong relationships with senior stakeholders and contribute to client presentations, strategic initiatives, new business opportunities, and capability development.

Required Skills & Experience

• 8+ years of experience across eCommerce, retail media, Ad Operations, digital media, data governance, or related areas.
• Strong understanding of the digital and Commerce ecosystem, including Search, Social, Programmatic, Display, eCommerce, Retail Media, Offline, and DOOH.
• Proven experience in leading teams, managing complex client engagements, and working with global stakeholders.
• Strong understanding of eCommerce and retail media platforms such as Amazon Ads, Amazon DSP, Pacvue, Walmart, DV360, CM360, IAS, Google Ads, Meta, and similar platforms.
• Strong knowledge of campaign operations, trafficking, tracking, platform integrations, data validation, reconciliation, and reporting.
• Experience with dashboarding and data visualization tools such as Power BI, Tableau, Datorama, or similar platforms.
• Strong understanding of data governance, data quality, standardization, and single-source-of-truth principles.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.
• Demonstrated experience in process improvement, automation, and building scalable operating models.
• Strong commercial mindset with the ability to connect media, data, and operations to broader business outcomes.
• Comfortable working in a fast-paced, global environment with multiple priorities and stakeholders.
• Excellent written and verbal English communication skills.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.