CRMSO Product Manager

Company
Federal Reserve Bank of Chicago
As approved by the Conference of Presidents (COP), the Federal Reserve System (System) has created a Credit Risk Management Support Office (CRMSO) to facilitate an enterprise approach to activities that support the Credit Risk Management (CRM) business line. The CRM business line manages credit risk arising from Discount Window lending and Master Account management (overdrafts and overall payment system risk).
The CRMSO, hosted by the Federal Reserve Bank of Chicago, is primarily responsible for leading the development and execution of strategic priorities and initiatives and facilitating enterprise decision-making.
Additional CRMSO function responsibilities include:
• \tMaking decisions as delegated by the Payments Committee and promoting and driving effective decision making to achieve consistent approaches to business delivery.• \tIdentifying and organizing adequate resources to ensure CRM business groups and initiatives are optimally organized and staffed to support CRM business and technology functions.• \tOverseeing, managing, and reporting on the progress of enterprise projects and initiatives.
The Product Manager role supports the CRM business vision and strategy by setting direction for CRM portfolio and product transformation. This role is responsible for leading end-to-end product strategy and delivery in partnership with Credit Risk Management IT (CRM IT) partners. The role manages the product roadmap, translates customer needs to deliver business value, sets delivery objectives, and defines key result expectations to measure progress. The role collaborates regularly with System IT partners, the CRM business line, partner product offices such as in Federal Reserve Financial Services (FRFS), and the Board of Governors. The role supports priorities from the Payments Committee and work has direct visibility at the senior executive level.
Your Responsibilities:

• Works throughout the product lifecycle with a Credit Risk Management IT solutions delivery team and CRMSO leadership to define product vision, business requirements, and success criteria while aligning roadmap to product vision, objectives, strategy, and priorities. Attends IT and business meetings to inform direction for the IT team on behalf of the business.
• Strategizes and plans implementation needs for the business to ensure effective adoption within the business community. Coordinates with communications and training partners to support product adoption.
• Ensures delivery of quality products and services and monitors the market to develop competitive analyses. Demonstrates advanced subject matter expertise in their product(s) and related business domains, effectively representing the voice of the customer from product vision through product roadmap. Responsible for the creative process of generating, developing, and curating new ideas and innovations to continuously improve and optimize utilization of the product.
• Works across CRM IT products to identify dependencies and work through roadblocks and proactively identifies impacts from other System business initiatives. May represent the CRM business on System groups to plan across business lines and ensure effective coordination in alignment with System IT strategy.
• Provides oversight around decisions and work taking place within CRMT IT and business resources related to requirements and testing to provide signoff on key milestones. Depending on need, may actively participate in more detailed discussions to ensure user stories are complete and that testing is thorough to meet business needs.
• Builds and maintains key relationships to allow for effective ongoing two-way communication with management and business areas to integrate products, services, and process improvements into business areas' strategic objectives and operations.
• Communicates product roadmap and product release features to customers and stakeholders and creates regular feedback loops to gather insights that drive increased product value delivery.
• Executes product leadership responsibilities to effectively identify potential process efficiencies (including opportunities for standardization) or cost-saving opportunities, resolve resource constraints, and support business activities through ensuring objectives, goals and client needs are met.
• Provides thought leadership in product management disciplines and mentorship to junior employees in product disciplines. Sets standards and practices for product management, participates in communities of product professionals and helps promote and evolve the discipline of product management throughout the organization.

Your Background:
Education & Experience

• Master's degree or Bachelor's degree with equivalent experience (major in Accounting, Business, Finance, Public Policy, or related field)
• 8-10 years of related experience

Knowledge & Skills

• Knowledge: Advanced knowledge as it pertains to project and product management disciplines in both Waterfall and Agile development models. Advanced knowledge of CRM products, data sources, and supporting solutions and associated business processes is desirable. Advanced technical skills with high aptitude to embrace new technologies and innovations. Some roles may benefit from knowledge of coding language such as Python, R, SQL, and SAS as well as JIRA, Microsoft, and AWS platforms.
• Communications: Excellent organizational and communication skills, creativity, attention to detail, and negotiation skills to interpret results, develop communications and recommend improvements. Able to present information within all settings in a credible, confident, and influential manner. Communicates in a concise, direct, and purposeful way. Excellent customer service skills and demonstrated ability to interact with anticipated audiences in a courteous, service-oriented manner. Ability to build productive business relationships and work collaboratively to effectively manage diverse perspectives of stakeholders.
• Decision Making: Work independently on broad assignments or under general directions as to scope or objectives. Achieves assigned/planned results by decisions and actions based on professional methods, training, business principles, and practical experience. Ability to create or apply decision-making frameworks around complex/unclear problems.
• The level of work is considered advanced, and staff must be able to work under minimal supervision. This position has no direct reports.

Other/Additional Requirements:

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.

• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

• This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. The Federal Reserve Bank of Chicago reserves the right to modify the elements of this job description, as business needs require.

What we offer:

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym, and subsidized cafeteria.
• A continuous learning environment with opportunities to gain new skills and grow your career.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Credit Risk Management
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
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