CRM Training & Adoption Leader (Salesforce)

Why Join Omnicell?

At Omnicell, we’re transforming how healthcare organizations leverage technology to drive better outcomes—and Salesforce is at the heart of that transformation. As our CRM Training & Adoption Leader, you’ll play a pivotal role in elevating how our teams engage with data, tools, and processes to accelerate growth and efficiency.

This is more than a training role—it’s an opportunity to shape enterprise-wide CRM adoption, influence strategic decision-making, and empower teams across Sales, Finance, IT, Operations, and Marketing. If you’re energized by driving change, improving user experience, and turning insights into action, you’ll find a powerful platform here to make a lasting impact.

What You’ll Do

As a CRM Training & Adoption Leader, you will:

Drive Salesforce Adoption & Enablement

• Serve as the subject matter expert for Salesforce training and user enablement, ensuring the platform is leveraged as a strategic growth driver.
• Lead enterprise-wide CRM training initiatives, supporting new hires through executive leadership with scalable and engaging solutions.
• Champion user engagement by promoting feature discovery, onboarding excellence, and sustained adoption.

Lead Strategic Transformation Initiatives

• Design and execute large-scale CRM deployment training programs, ensuring smooth adoption during system and process changes.
• Partner cross-functionally with Sales, Finance, IT, Operations, and Marketing to align CRM capabilities with business goals.
• Translate business requirements into actionable CRM solutions that enhance efficiency and effectiveness.

Optimize Sales Performance & Insights

• Enable sales process mapping and optimization, ensuring CRM workflows reflect real-world selling motions.
• Support sales pipeline visibility and forecasting accuracy through effective CRM utilization.
• Drive accountability by partnering with leadership to monitor and enforce CRM usage and adoption metrics.

Deliver Data-Driven Impact

• Develop and deliver executive-level reporting and insights that highlight training effectiveness and adoption trends.
• Identify opportunities to innovate and streamline processes, enhancing productivity and customer experience.
• Ensure compliance with Sarbanes-Oxley (SOX) requirements and maintain the highest standards of data integrity.

Who You Are

Minimum Qualifications

• Bachelor’s degree or equivalent experience.
• 7+ years of experience in system administration, CRM enablement, or digital adoption platforms.
• 5+ years of hands-on experience with Salesforce.com.
• Demonstrated ability to manage cross-functional initiatives, influence stakeholders, and deliver results independently.
• Strong understanding of business applications, data systems, and CRM-driven processes.

Preferred Qualifications

• Salesforce Certified Administrator (ADM-201, ADM-211) or equivalent certification.
• Experience within the healthcare or healthcare technology industry.
• Familiarity with digital adoption tools such as WalkMe, Whatfix, or similar platforms.

Key Skills & Competencies

• Exceptional communication skills with the ability to translate technical concepts into actionable insights.
• Strong business acumen with a strategic mindset for leveraging technology to drive business outcomes.
• Proven ability to thrive in ambiguity, proactively identify opportunities, and lead continuous improvement.
• Analytical thinker with experience in adoption metrics, reporting, and performance tracking.

How You’ll Elevate at Omnicell

At Omnicell, success is defined not just by what you accomplish—but how you accomplish it. In this role, you will embody our Elevate Behaviors:

• Collaborate – Build strong cross-functional partnerships to align CRM strategy with business needs and drive shared success.
• Inspire – Influence teams at all levels to embrace Salesforce as a critical enabler of growth and performance.
• Develop – Foster a learning culture by creating impactful training experiences that empower users and promote continuous improvement.
• Execute – Take ownership of CRM adoption initiatives, delivering measurable results with precision and accountability.
• Impact – Drive innovation in training and adoption strategies, transforming how teams work and deliver value to customers.

Role Breakdown

• Training & Adoption Leadership – 50%
• Salesforce CRM Administration – 30%
• Projects & Strategic Initiatives – 10%
• Administrative & Operational Support – 10%

Travel

Approximately twice per business quarter

• As Passionate Transformers, we find a better way to innovate relentlessly. 
• Being Mission Driven, we consistently deliver on our promises. 
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do. 

Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [email protected]. 

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.