CRM & System Manager

Context of the role

The CRM & System Manager will report to the VP Commercial Operations & Enablement and will serve as the company Salesforce subject-matter expert (SME). They will run the implementation of the systems, drive and champion system usage, so that our data provides accurate insights into sales performance and trends, providing leadership with meaningful data that supports the ongoing growth of the business. An ideal candidate for this role will be highly dynamic, meticulous, bear exceptional communication skills and will know how to balance getting the right details while working in a fast environment. The individual will be a vital member of a growing Commercial Operations team which is critical to the overall productivity and growth of the business.

Key Responsibilities

• Design, operate, and integrate Salesforce systems to enable efficiencies in key areas of the business
• Provide consulting and coaching around best practices in Salesforce administration and implementation to enhance user experience
• Work on Salesforce automation to streamline processes
• Manage multiple stakeholders' engagements and work with associated team members to understand projects, facilitate business process analysis sessions, and develop technology solutions for these teams
• Identify project issues/risks and present alternatives to alleviate or resolve them
• Being Thunes global ‘go-to’ expert for CRM queries and ideas for development, proactively identifying areas for improvement and suggesting & implementing changes
• Works with key stakeholders such as Sales, Finance, Marketing to advise on best use, assess and advise on workflows and manage and facilitate trend analysis
• Defines the process and manages the accuracy & integrity within Salesforce by working closely with sales & leadership team
• Aligns/ Implements seamless workflows between CRM and other Thunes systems
• Creates and reengineers reports and dashboards for management information (MI)
• Supports the Sales Forecasting process, ensuring a high degree of data quality and accuracy
• Identifies training needs, develops, and delivers training programs to Thunes Salesforce users
• Supports Global Sales Operations Manager to optimize processes and drive Salesforce utilization
• Provides insights into various aspects of the sales cycle including pipeline management, sales velocity metrics and opportunity management
• Creates documentations for existing processes and upcoming process changes
• Manages ad-hoc reporting and analysis requests

Professional Experiences/Qualifications

• Bachelor’s Degree in a business, IT or related discipline
• Salesforce certified 
• Has previously managed and/ or played a key role in the implementation of Salesforce within at least one organization
• Hands on post implementation management of Salesforce including administration, maintenance, and optimization experience 
• Advanced experience with Salesforce configurations
• A background in Salesforce CRM process design 
• Exposure to Configure Price Quote and Revenue Cloud 
• Strong understanding of CRM best practices and functionality
• High level of Microsoft Office Suite competency including at least intermediate Excel proficiency (Creating visual representations of data, creating & managing pivot tables, ability to organize data using SUMIF, COUNTIF, and VLookup.)
• Must be highly organized, independent, and able to prioritize tasks
• Ability to work under pressure in a rapidly evolving fast-paced environment
• Detail-oriented and a believer in value of process
• Exceptional collaborator and influencer - driving change through ideas, relationships, and action
• Previous experience gained within Financial Services, or a Tech Company is desirable

About Thunes

Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.

Thunes’ network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.

Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally.

Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.

Headquartered in Singapore, Thunes has offices in 14 locations, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco and Shanghai.

For more information, visit: https://www.thunes.com/