Enjoy a career, packaged with care, whilst helping protect food, people and the planet
We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
You could be part of our vision. Because it’s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It’s every one of us working together.
We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
Your opportunity
We’re currently looking for a CRM Supervisor for our Huhtamaki Flexible Packaging Türkiye. In this position, managing customer interactions, providing excellent service, and fostering positive relationships with both internal and external stakeholders.
You will report to Quality Manager and be part of the Quality team.
Where you’ll be
You will be located at our Esenyurt site in İstanbul / Türkiye and you should be within reasonable commuting distance from here.
What you’ll be doing
- Managing customer interactions
- Providing excellent service
- Fostering positive relationships with both internal and external stakeholders.
What you’ll bring to the role
- Act as the primary point of contact for customers, ensuring timely and effective communication.
- Provide outstanding customer support by actively listening to customer needs, concerns, and inquiries.
- Analyze and resolve customer issues in a proactive and timely manner, identifying root causes and suggesting appropriate solutions.
- Influence and collaborate with internal teams to ensure customer satisfaction and resolve issues efficiently.
- Foster long-term relationships with customers by demonstrating professionalism, patience, and empathy.
- Communicate effectively in both Turkish and English, ensuring clarity and understanding across languages.
- Work closely with other departments (Sales, Operations, etc.) to address customer feedback and improve services.
- Maintain accurate records of customer interactions and feedback to track trends and areas for improvement.
What we offer in return
- The opportunity to work and grow in a truly global organization, collaborating with professionals in a global context.
- LinkedIn Learning Access and wide development opportunities
- Strong benefits package
Go ahead, apply today!
If this sounds like a good fit, then we’d love to hear from you. Once we review applications, we’ll then reach you.
Please note that we will be reviewing applications throughout the application period. You’re your application is reviewed, one of our Talent Acquisition team will reach out with feedback. Candidates should expect a 2-3 stage interview process as well as an online assessment.
Join us. Help protect food, people and the planet. Enjoy a career, packaged with care.
Join us. Help protect food, people and the planet.
What We Do
Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. We embed sustainability in everything we do. We are committed to achieving carbon neutral production and designing all our products to be recyclable, compostable or reusable by 2030.
We are a participant in the UN Global Compact and EcoVadis has awarded Huhtamaki with the Gold medal for performance in sustainability. To play our part in managing climate change, we have set science-based targets that have been approved and validated by the Science Based Targets initiative.
With 100 years of history and a strong Nordic heritage we operate in 37 countries and 103 operating locations around the world. Our values Care Dare Deliver guide our decisions and help our team of around 18 000 employees make a difference where it matters. Our 2023 net sales totaled EUR 4.2 billion. Huhtamaki Group is headquartered in Espoo, Finland and our parent company, Huhtamäki Oyj, is listed on Nasdaq Helsinki Ltd. Find out more about how we are protecting food, people and the planet on www.huhtamaki.com
