CRM Solution Designer

Description

The CRM Solution Designer undertakes the design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices, and cost models, in order to meet client CRM application business requirements and project/initiative deliverables.

Responsibilities

• Undertakes the design of hosting technology solutions based on client service specifications, standards, policies, best practices, and cost models to meet business requirements and initiative deliverables.
  

General Skills

• Knowledge of CRM applications, operating systems, environments, database technologies, programming languages, and communication protocols.
  
• Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructure policies, procedures and direction, cost models, and procurement processes.
  
• Ability to gather client business requirements; understand corporate I&IT information mandates, client information technology strategic plans, environment, and standards.
  
• Ability to participate in the development of solutions and provide advice on short/long-term CRM solution service development activities.
  
• Knowledge of leading-edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated multi-services systems; ability to assess performance and capacity of existing systems, make recommendations for performance improvements, and develop technical documentation.
  
• Experience planning, migrating, implementing, and sustaining large complex system development projects.
  
• Knowledge of technology developments, trends, and new products to evaluate applicability to client short- and long-term technology requirements.
  
• Basic knowledge of project management methodology (e.g., PMBOK), analytical tools, and processes.
  
• Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
  
• Experience designing and developing large, complex CRM applications.
  
• Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems, determining need and feasibility of expansion, renovation, or replacement.
  
• Excellent analytical, problem-solving and decision-making skills; strong verbal and written communication skills; interpersonal and negotiation skills; teamwork skills.
  
• A team player with a track record for meeting deadlines.
  

Experience and Skill Set Requirements

Must Have

• At least 10 years of experience in design, development, implementation, and maintenance of large complex Oracle Siebel, IBM Curam, Dynamics, or other COTS CRM systems.
  
• At least 10 years of experience in J2EE integration with other systems such as Oracle Siebel, IBM Curam, or other COTS systems.
  
• Demonstrated experience in and understanding of J2EE architecture.
  
• Hands-on experience with n-tier web-based applications, Unix, Shell Scripting, Ant script, JavaScript, XML/XSD, XSL, HTML5, and source code management tools such as Subversion or CVS.
  
• Ability to execute tasks on XSLT/XQuery/XPATH and transformation capabilities; hands-on experience with Oxygen XSLT IDE or any XSLT IDE for creating and debugging XSL.
  
• Experience designing detailed functional and technical requirements for new and existing business solutions.
  

Core Skills and Experience – 40%

• At least 10 years of experience in design, development, implementation, and maintenance of large complex Oracle Siebel, IBM Curam, Dynamics, or other COTS CRM systems.
  
• At least 10 years of experience in J2EE integration with systems such as Oracle Siebel, IBM Curam, or other COTS systems.
  
• Demonstrated experience and knowledge in delivering business architecture and conducting business and system analysis.
  
• Demonstrated experience in and understanding of J2EE architecture.
  

Technical Skills and Experience – 35%

• Hands-on experience with n-tier web-based applications, Unix, Shell Scripting, Ant script, JavaScript, XML/XSD, XSL, HTML5, and source code management tools such as Subversion or CVS.
  
• Ability to execute tasks on XSLT/XQuery/XPATH and transformation capabilities; hands-on experience with Oxygen XSLT IDE or similar XSLT IDEs for creating and debugging XSL.
  
• Experience designing detailed functional and technical requirements for new and existing business solutions.
  
• Working knowledge in analyzing and designing changes to existing web-based software solutions.
  
• Working knowledge of SDLC methodologies such as Agile development.
  

Soft Skills – 20%

• Strong written and verbal communication skills.
  
• Ability to develop and present new ideas and conceptualize new approaches and solutions.
  
• Excellent interpersonal relations and demonstrated ability to work effectively in teams.
  
• Demonstrated ability to work with functional and technical teams and actively participate in large team environments.
  
• Proven analytical skills and systematic problem‑solving abilities.
  
• Strong ability to work under pressure, meet aggressive timelines, and adapt to change.
  
• Demonstrated problem-solving and analytical skills, applying them to resolve technical challenges.