CRM Solution Consultant, Telecommunications and Technology Providers

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Overview
As a Solution Consultant for India's Telecom, Media & Technology (TMT) sector, you will play a pivotal role in helping telecom operators, media companies, and IT/ITES conglomerates transform customer engagement, order management, and operational efficiency through innovative CRM solutions. You will partner with Sales, Product Management, and Executive Leadership to deliver technical expertise and strategic guidance throughout the sales cycle. This role requires a deep understanding of India's TMT priorities, compliance requirements, and digital transformation initiatives.
What You'll Do
As a TMT Solution Consultant, you will leverage your technical and domain expertise to develop, position, and deliver product-specific solutions during sales engagements, while supporting quarterly and annual sales objectives for your territory.
Key responsibilities include:

• Partner with Sales as a trusted technical advisor and domain expert to support CRM solution sales for telecom operators, media enterprises, and IT/ITES organizations.
• Lead discovery workshops tailored to TMT needs, uncovering challenges such as customer lifecycle management, subscription billing, order fulfillment, and service orchestration.
• Deliver compelling product demonstrations that showcase how our solutions enable end-to-end order management, including order capture, decomposition, orchestration, and fulfillment across complex telecom and IT service environments.
• Respond to technical and product-related inquiries from TMT customers, partners, and internal teams, ensuring alignment with TRAI guidelines, data privacy laws, and industry-specific compliance standards.
• Collaborate with Product Management to provide feedback on enhancements that address unique TMT needs, such as multi-play service bundling, OTT integration, and AI-driven predictive analytics.
• Share best practices and reusable assets with peers to improve team efficiency and effectiveness in TMT-focused engagements.
• Stay informed on competitive landscape and regulatory changes, including TRAI directives, emerging 5G use cases, and IT/ITES outsourcing trends.
• Represent the company at TMT events, including telecom summits, media technology forums, and IT industry conferences.

Qualifications
What We're Looking For
To succeed in this role, you should bring:

• CRM Expertise: Deep hands-on experience in CRM and customer experience, with strong knowledge of service, sales, lead & opportunity management.
• Order Management Expertise: Strong understanding of order capture, decomposition, orchestration, and fulfillment processes in telecom and IT service delivery.
• TMT Experience: Proven track record engaging with telecom operators, media companies, or IT/ITES conglomerates in India.
• Regulatory Knowledge: Familiarity with TRAI guidelines, data privacy regulations, and telecom compliance frameworks.
• Communication Skills: Exceptional ability to translate complex technical concepts into clear, business-oriented language for senior TMT stakeholders.
• Analytical & Problem-Solving Skills: Innovative thinker with a focus on process improvement and delivering customer-centric value.
• Collaboration: Proven ability to work effectively in cross-functional, global teams.
• Experience:
  • 7+ years in pre-sales solution consulting or sales engineering.
  • Proficiency with ServiceNow or similar cloud-based platforms.
  • Experience working with Product Management, Marketing, Partners, and Professional Services.
• Territory Management: Skilled in pipeline building and partnering with Sales to drive execution excellence.
• Flexibility: Willingness to travel as needed.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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