Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job DescriptionWe are building world-class Knowledge Management solutions leveraging the power of the cloud and Gen AI. We have KM solutions for our Sales, Service and Product businesses. The ideal candidate will work closely with the architect to design, develop, implement and support of key Coveo/Knowledge Management features for the B2B businesses.
The role will involve/participate in improving the effectiveness and efficiency of the Microsoft Dynamics CRM platform and ensure successful delivery of business capabilities. The ideal candidate will have strong experience on Microsoft Dynamics CRM Platform
Key responsibilities include, but not limited to
- Able to work on multiple projects and initiatives with different/competing timelines and demands.
- Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels.
- Coordinate with other developers and stakeholders regarding status, technical issues and creative solutions.
- Comfortable working with both technical and business staff, and flexible in working on a wide variety of tasks spanning the full application development life cycle and maintenance.
- Work closely with various IT and business stakeholders to drive and/or facilitate development of requirements, specifications, and use cases for assigned projects.
- Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design.
- Create documentation and procedures while maintaining best practices and following Visa's methodology for development, installation, and maintenance.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications
Bachelors degree, OR 3+ years of relevant work experience
Preferred Qualifications
2 or more years of work experience
Preferred Qualifications
2+ years of hands-on experience in implementation, configuration, deployment and maintenance of the search (Coveo or any other leading search is preferred) platform on CRM system (preferably Microsoft Dynamics CRM)
Create and improve search capabilities and develop these within the search platform
Improve search results and boost relevancy
Identify, explore, aggregate search related data to generate meaningful insights
Strong understanding of web crawling, meta tags
Should have knowledge and understanding of GenAI and implementation experience would be a plus
Strong communication skills both verbal and written
Experience working with a global team across multiple time zones
Must have skills - C#, Java, JavaScript development skills including knowledge of JSON, HTML/CSS, working knowledge of CRM platforms
Good to have skills - Python scripting, Coveo Enterprise Search, MS Dynamics CRM
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Similar Jobs
What We Do
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges,
growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world.
Progress starts with you
For more information, visit visa.com/about, visacorporate.tumblr.com and @VisaNews on Twitter.
Why Work With Us
At Visa, every voice powers progress. We believe inclusion fuels innovation — and that unique perspectives create better outcomes for our teams, our business, and the world we serve. With more than 13K members across our Employee Resource Groups, you’ll find community, allyship, and opportunities to lead, learn and make an impact beyond your desk.
Gallery
