The Role
Supports sales operations by maintaining CRM data, tracking leads and follow-ups, preparing quotations and reports, monitoring pipelines, scheduling customer activities, coordinating order processing, and assisting with forecasts and dashboards. The role also supports customer onboarding, responds to sales-related queries, and ensures accurate, timely communication across sales, marketing, finance, operations, and customers.
Summary Generated by Built In
Job Title: CRM / Sales Coordinator
Job Summary
We are looking for a detail-oriented and proactive CRM / Sales Coordinator to support the sales team by managing CRM data, coordinating sales activities, tracking leads, preparing reports, and ensuring smooth communication between internal teams and customers. The ideal candidate will help streamline sales operations and improve overall sales efficiency.
Requirements
Key Responsibilities
* Manage and maintain customer and sales data in the CRM system.
* Track leads, opportunities, and follow-ups to ensure timely action.
* Coordinate with the sales team to support day-to-day sales operations.
* Prepare quotations, proposals, sales reports, and MIS reports.
* Monitor sales pipelines and generate performance reports.
* Schedule meetings, customer follow-ups, and sales activities.
* Ensure CRM data accuracy and maintain updated customer records.
* Coordinate with marketing, finance, and operations teams for seamless order processing.
* Assist in preparing sales forecasts and monthly performance dashboards.
* Support customer onboarding and address sales-related queries.
Required Qualifications
* Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
* 0–3 years of experience in Sales Coordination, CRM Administration, Sales Operations, or a similar role. (Freshers with excellent communication skills may also apply.)
* Hands-on experience with CRM platforms such as Zoho CRM, LeadSquared, Salesforce, HubSpot, or similar.
* Proficiency in Microsoft Excel, Word, and PowerPoint.
* Strong communication, organizational, and multitasking skills.
* Ability to work in a fast-paced environment and meet deadlines.
* Preferred Skills
* Experience in sales reporting and MIS.
* Knowledge of sales processes and CRM best practices.
* Analytical mindset with attention to detail.
* Customer-focused approach and problem-solving skills.
Key Performance Indicators (KPIs)
* CRM data accuracy and completeness.
* Timely lead assignment and follow-up tracking.
* Sales report accuracy and submission timelines.
* Sales team support efficiency.
* Customer response and coordination turnaround time.
Benefits
What We Offer
* Competitive salary.
* Career growth and learning opportunities.
* Collaborative and supportive work environment.
* Exposure to modern CRM and sales technologies.
Skills Required
- Bachelor's degree in Business Administration, Commerce, Marketing, or a related field
- 0–3 years of experience in Sales Coordination, CRM Administration, Sales Operations, or a similar role; freshers may apply with excellent communication skills
- Hands-on experience with CRM platforms such as Zoho CRM, LeadSquared, Salesforce, HubSpot, or similar
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Strong communication, organizational, and multitasking skills
- Ability to work in a fast-paced environment and meet deadlines
- Experience in sales reporting and MIS
- Knowledge of sales processes and CRM best practices
- Analytical mindset with attention to detail
- Customer-focused approach and problem-solving skills
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Nimit Technologies Private Limited is an India-based IT services company and authorized Zoho Partner. It provides Zoho implementation and customization, cloud services, cybersecurity, ERP-related solutions, and broader IT software and hardware support. Founded in 2018 and headquartered in the Delhi-NCR region, the company serves organizations seeking business technology solutions, with its recruitment listing identifying Noida/Delhi NCR as its location and digital transformation assistance.
