CRM & Reporting Specialist
Full Time
Why STARS
At STARS, we come to work every day with a purpose…to save lives. Whether you work in the aircraft or at one of our six bases, everyone at STARS plays a vital role in helping to provide critical care, anywhere. Since flying our first mission in 1985, we have never lost sight of what is most important – our VIPS, or Very Important Patients. Each year, we fly over 3,000 missions, providing world-class critical medical care whenever and wherever we are needed, and every team member contributes to helping that VIP. We are a lifeline to the community when time and clinical expertise can make all the difference.
We are currently looking for a CRM & Reporting Specialist to join our Foundation team at our Calgary base and lead the development of centralized reporting, analytics, and data governance for the STARS Foundation. This role is ideal for someone who enjoys working deeply with data and translating complex information into insights that guide fundraising strategy and performance.
It takes a team to make a difference in people’s lives. When it comes to STARS’ life-saving mission, it also takes individuals, communities, industry and governments. As a member of our Foundation team, you will support our fundraising programs by ensuring leaders and teams have the data, insights, and reporting they need to make informed decisions. Be part of something bigger. Be part of our team.
Key Responsibilities:
- Design, build, and maintain centralized dashboards and reporting that provide clear visibility into fundraising performance, pipeline health, and donor engagement trends, using data from Raiser’s Edge NXT and other sources.
- Develop standardized KPIs and reporting frameworks across fundraising programs to ensure consistent and trusted performance reporting.
- Build and manage complex queries, data extracts, and reporting datasets to support analysis and visualization tools such as Power BI.
- Analyze fundraising, financial, and operational data to identify trends, risks, and opportunities, and translate findings into insights that inform strategic decision-making.
- Lead internal fundraising performance reporting and variance analysis in alignment with Finance reporting.
- Establish and lead data governance practices for Foundation reporting, including defining KPI standards, reporting definitions, and processes that support a strong culture of data-informed decision-making.
- Minimum of 4–6 years’ experience in reporting, analytics, data analysis, or a related role, ideally within a fundraising, non-profit, or complex data environment.
- Demonstrated ability to analyze complex datasets, identify trends and performance drivers, and translate findings into clear insights that inform strategic decision-making.
- Advanced experience with CRM-based reporting and analytics; Raiser’s Edge NXT experience is strongly preferred.
- Proven ability to build dashboards, develop KPIs, and create complex queries and data exports.
- Proficiency in Excel and Microsoft Office; Power BI or similar tools an asset.
- Education or training in data analytics, statistics, business intelligence, or a related field preferred.
At STARS, every day we come to work with a purpose, to save lives. Maybe that’s your purpose too.
We provide a strong total reward offering inclusive of a salary tailored to your education and experience, comprehensive organization-paid health and dental benefits, free parking and more. But the real reward is joining a legacy – a legacy of lives saved, of hope in the fact of the unimaginable, and of pride in making a difference.
When you join STARS, you become part of a community that knows we’re stronger together. It takes a team to deliver the highest standards of care, and we need you to help us be our best.
Elevate your career. Be part of something bigger. Be part of STARS.
How to Apply/ Deadline to apply:
If you are the person we are looking for and would like to make a difference with your career, please make sure to apply by closing date: April 10, 2026
Want to learn more?
Interested in making a difference behind the scenes? Discover how our Foundation team drives support for life-saving missions across communities. Learn More About Foundation
Top Skills
What We Do
EVERY LIFE IS WORTH FIGHTING FOR. Every day, STARS takes care of some of the most critical patients in Western Canada. We're able to do it because we've built a strong foundation through our Vision and Mission. OUR ORIGIN STORY It all began when a pregnant woman from a rural community died from blood loss, leaving a father alone with their newborn. For STARS founder Dr. Powell, her death was one too many. Something had to be done. Motivated to change emergency care across rural Alberta, Dr. Powell and his colleagues created a helicopter air ambulance service, which was built and supported by the community. While the faces have changed, STARS team members continue to be motivated by our passion for saving more lives and our desire to be the disruptive innovator who contributes to transformation in the health-care system. As we’ve grown and evolved, STARS has never wavered from our mission. Fundamentally we all believe that where you live – or work, play and travel – shouldn’t impact your chance of survival. Our strategy focuses on three core groups that are integral to our fight to save lives: PATIENTS - VIPs (Very Important Patients) are at the centre of our universe and at the forefront of everything we do. CREW - Our missions would not be possible without everyone who works here and makes it a reality. ALLIES - We have a community of supporters who play a vital role in our efforts to save lives.
