CRM & Product Manager

Job Description:

Project & CRM Operations:

• Lead CRM project implementations and operations as a success manager, ensuring successful delivery of solutions that meet client objectives
• Manage client relationships and stakeholder communication throughout project lifecycle
• Coordinate with CXM cross functions: growth, innovation and tech teams on integrations between various MarTech platforms and CRM/ loyalty/ engagement systems
• Oversee campaign execution and provide guidance on CRM best practices
• Create project documentation and conduct client training sessions
• Manage financial & legal documents

Product Management:

• Own our in-house product development, gathering client requirements and market feedback
• Work with innovation & development teams to define product features and improvements
• Co-Manage product roadmap with innovation team and coordinate with technical teams on implementation
• Provide customer/campaign journey & technical consultation to clients on product capabilities and best practices
• Monitor product performance and user satisfaction

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or related field
• 3+ years of experience in CRM operations and project delivery, preferably in an agency or consulting environment
• Strong understanding of CRM & loyalty program solutions, LINE Business Platform and MarTech platforms, with hands-on experience in project delivery
• Strong project management and stakeholder management skills with ability to drive multiple projects while maintaining service excellence
• Proven track record in CRM business initiatives, managing CRM projects with attention to detail and collaborative approach
• Problem-solving mindset with ability to translate business requirements into practical solutions
• Strong analytical skills with ability to measure and optimize campaign performance
• Client service mindset with excellent communication skills in both Thai and English
• Understanding of agile methodologies and product development processes
• Team player with proven ability to collaborate effectively across functions and deliver results in a fast-paced environment

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Location:

Bangkok

Brand:

Dentsu Cxm

Time Type:

Full time

Contract Type:

Permanent