CRM Product Manager / CRM Team Lead

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

The CRM team works within the Digital Transformation unit to empower Sales, Marketing, Customer Success, and Support with solutions that support our market growth. You will be accountable for ensuring that the CRM delivers value across all customer-facing teams through scalable, high-quality, and relevant solutions.

You will collaborate with architects, developers, administrators, business analysts, designers, and cross-functional business units to design best-in-class CRM experiences, powered by AI. Partnering with Business Units, you will define and manage the vision, strategy, and roadmap for the CRM across the company, leading the translation of business needs into a prioritized product backlog.

The team's key responsibilities include:

• Maintain and evolve the CRM user experience, data model, and configurations to support business processes

• Deliver automation, workflows, and integrations that drive productivity and enable accurate forecasting and pipeline visibility

• Ensure data integrity and user adoption across the platform

To be successful in this role, you will need a strong background in product management, CRM systems, and stakeholder management. You should also be highly collaborative, thrive in ambiguity and fast-paced environments, and have excellent communication and leadership skills.

What will be required from you:

• Lead a cross-functional team of architects, developers, admins, and business analysts

• Define and evolve the vision, strategy, and roadmap for the CRM

• Work closely with Sales, Marketing, CS, Support, and Finance to gather requirements and prioritize solutions

• Challenge existing CRM processes to identify opportunities for efficiency and automation

• Communicate the roadmap and deliverables across the organization

• Foster adoption of new features and workflows

• Define and track success metrics 

• Own and prioritize the backlog and delivery process, partnering closely with the admin/dev team

• Manage expectations across business stakeholders, providing visibility and clarity at each stage of delivery

Candidates with the following qualifications will be preferentially selected:

• Background in Product Management, Computer Science, Digital Transformation, Business Process Optimization, Marketing or Sales

• Familiarity with CRM reporting, forecasting, and pipeline management

• Understanding of CRM data models, user roles, profiles, and permissions

• Experience working with Architects to deliver solutions

• Strong stakeholder management and communication skills

• Prior experience in Agile environments and backlog management tools

• Bonus: Salesforce Experience; Marketing or Sales background in a B2B organization

Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!