About us, but we'll be brief
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.
We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.
Job DescriptionWhat You'll Be Doing
As an CRM Marketing Specialist/Strategist, you will focus on building email marketing campaigns with a emphasis on growing awareness, engagement and acquisition. You will help develop a comprehensive email strategy, manage daily campaign operations, and measure campaign effectiveness through important performance metrics such as open rates, click-through rates, and customer engagement.
Reporting to the CRM Program Manager, you will:
- Build Email Campaigns: Manage email marketing campaigns designed to increase traffic to in product pages, engagement with new offers and encourage conversion ensuring all customers are engaged throughout their lifecycle.
- Support Program Strategy: Collaborate with other CRM Program Managers to contribute to the email marketing strategy, including content, messaging, re-engagement efforts, and loyalty-building communications that improve the customer's journey.
- Optimize Campaign Performance: Develop an understanding of existing email segmentation strategies, creative repository, and industry best practices. Use A/B testing and data-driven insights to improve open rates, click-through rates, and other important engagement metrics. Use segmentation and audience analysis to tailor messaging for maximum impact.
- Campaign Reporting: Monitor, and report on the performance of email campaigns, providing applicable insights to improve future campaigns. Work with dashboards created by the analytics team to interpret important metrics, with a focus on improving engagement and extending customer relationships.
- Collaboration: Work with product and consumer insights teams to ensure email campaigns align with customer journey milestones, product launches, main retention goals, and ongoing programs.
- Ensure onboarding and engagement programs integrate with broader marketing strategies.
- Project Facilitation: Help coordinate multi-channel digital communications programs, ensuring understanding of our goals and customer needs.
What Your Background Looks Like
- 3 or more years of experience in email marketing or CRM. Experience within financial services or a subscription-based business environment.
- Bachelor's degree in marketing, business, communications, or a related field.
- Experience providing email marketing programs at the enterprise level
- Ability to understand campaign performance metrics and translate data into applicable insights.
- Career Growth: is your chance to gain experience shaping email marketing strategy while focusing on execution. Over time, you'll take on more strategic responsibilities, such as driving overall program strategies, leading larger cross-channel campaigns, and managing the customer engagement lifecycle.
This is a permanent home-based role in Costa Rica. No relocation available.
Culture at Experian
Our uniqueness is that we value yours.
Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LI-Hybrid
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
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What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
