What you´ll do:
- Join the CRM team and support the execution, optimization, and analysis of our Customer Lifecycle Management across channels like Email, SMS, Online Messaging, Loyalty, and Advocacy.
- Act as the main point of contact for countries around the world, helping them understand their performance, guiding them on CRM best practices, and troubleshooting technical or operational issues when needed.
- Build, manage, and improve both broadcast and automated campaigns, ensuring journeys complement each other and deliver a consistent and valuable experience to the customer.
- Regularly analyze CRM campaign performance, identify trends, and translate data into actionable insights that help us improve efficiency and impact.
- Contribute to A/B testing and experimentation to optimize key metrics.
- Manage cross-team projects CRM-led and collaborate with stakeholders across CRM, Marketing, and Country teams to successfully implement initiatives and identify opportunities for further growth.
- Suggest new ideas to improve our CRM journeys—creativity, a consumer-centric mindset, and structured thinking are all valued.
- Pay close attention to detail and uphold a high standard of excellence in everything you deliver
Who we´re looking for:
- A Degree in Business Administration, Marketing, Economics, Management, Data Science or have an equivalent form of education
- 2+ years in a previous experience in CRM management or a similar role that requires an analytical approach to running highly automated marketing campaigns.
- You show initiative, are reliable, ambitious and can solve strategic questions by analysing complex dataYou are willing to take ownership and accountability and make real impact.
- You are hypothesis-driven; you are able to articulate logical hypotheses in the absence of data.
What we offer:
- Allocated budget for specialists to enhance their skills and grow professionally
- A fast-paced environment where decisions are made efficiently
- Full ownership to bring impactful ideas to life
- Work with international teams representing 60+ nationalities
- A pet-friendly office
- Meal allowance & Private Insurance
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What We Do
We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age
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