CRM Marketing Manager

Hi, we're Brigit! A holistic financial health company helping every American build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team!

Brigit is doing innovative and exciting work, but don’t just take our word for it, our work is being recognized by others:

As the CRM Marketing Manager, you will run day-to-day operations for major Brigit’s CRM channels (Email, SMS, in-app and push) including maintenance of content and deployment calendar. You’ll manage Instant Cash CRM campaigns from end to end; strategy, requirement gathering, briefing and optimizations, monitoring, reporting and analysis. This is a very impactful role that will work cross-functionally with Design, Product, Engineering, to enable new personalized customer journeys. This role reports to the Director of CRM Marketing and will be expected to drive optimization strategies and execution of these efforts.

• Drive strategic initiatives focused on customer lifecycle & engagement.

• Lead conceptualizing, creating and managing retention and engagement initiatives via automated and personalized email marketing programs, push notifications, SMS and in-app messaging.

• Manage CRM campaigns from end to end; strategy, requirement gathering, briefing and optimizations, building, monitoring, reporting and analysis. 

• Develop a rigorous test and learn strategy across lifecycle campaigns.

• Create and monitor complex journeys, triggers and automations with static and dynamic content.

• Ensure campaigns (including tests, segmentation and complex personalization logic) are set up and deployed accurately in a timely manner.

• Collaborate cross-functionally with Design, Product, Engineering, and Data to deliver compelling new personalized customer journeys.

• 4-6 years of hands-on experience managing CRM programs from conception through analysis.

• Customer obsessed and a creative thinker; you care deeply about our customers as well as delightful, on-brand experiences.

• Experience leveraging a complex marketing automation/CRM system like Braze, Iterable, ExactTarget or Responsys.

• Deep knowledge in customer segmentation, list management, deliverability and CAN-SPAM laws.

• Passion for data-driven marketing and building programs that drive incremental results

• Excellent analytical and quantitative skills

• Team player and strong communicator.

• Exceptional project management skills, experience managing multiple competing projects/deadlines, and strong attention to detail.

• An ability to work under tight deadlines and in a fast-paced environment.

• Plus: Experience in HTML (or willingness to learn the basics and get your hands dirty).

The anticipated annual base salary for this position is $125,000 - $150,000. This range does not include any other compensation components or other benefits for which an individual may be eligible (other benefits listed below). The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

• Medical, dental, and vision insurance

• Equity participation

• Flexible PTO Policy

• 401k plan

• Paid Parental Leave

• Physical and mental wellbeing benefits including Gympass for access to virtual workouts and discounted gym memberships, and Headspace for covered virtual therapy sessions and unlimited on demand health support

• Monthly reimbursements to use against wifi and cell phone bills

• Annual reimbursement for Learning & Development

• Help hard working Americans build a brighter financial future

• High-growth company at an early stage

• A dynamic, flexible and collaborative start-up work environment with a highly talented team

Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are proud to be an equal opportunity workplace.