CRM Manager

Job Title: CRM Manager

Job Description:
We are seeking an experienced and motivated CRM Manager to join our team. The ideal candidate will have a deep understanding of Salesforce, HubSpot, and other CRM systems. As the CRM Manager, you’ll be responsible for optimizing our CRM platforms to enhance customer engagement, drive sales, and improve overall satisfaction. This is a hands-on role that will also involve managing a team of two CRM specialists.

Key Responsibilities:

• CRM Management: Administer, configure, and maintain Salesforce, HubSpot, and other CRM systems.
• Solution Design: Develop scalable CRM solutions that integrate well with the organization's ecosystem.
• Data Modeling: Ensure effective data flow and structure within the CRM.
• Integration: Connect CRM systems with other platforms for a unified digital infrastructure.
• Salesforce Development: Design, build, test, and deploy Salesforce solutions aligned with business needs and best practices.
• Web Technologies: Apply modern web technologies for seamless data integration and user experience.
• Salesforce Coding: Write efficient Apex classes, triggers, Aura/LWC components, and unit tests.
• Collaboration with Sales and Marketing: Work closely with these teams to define and document requirements using SDLC methodologies.
• Program Delivery: Manage all aspects of CRM implementation, including resource planning, timeline, and budget.
• Stakeholder Relationships: Build and maintain professional relationships with stakeholders and senior leadership.
• Scope Adherence: Ensure adherence to scope, timeline, and budget, proactively addressing any issues.
• Best Practices: Establish and maintain best practices in CRM functionality, focusing on enterprise-wide standardization.
• Training: Provide CRM training for new and existing employees.
• Documentation: Oversee documentation for business requirements, functional specs, interface and data conversion requirements, use cases, and design.
• Continuous Improvement: Contribute to the development and improvement of standards, methodologies, procedures, and tools.
• Solution-Based Recommendations: Offer solutions to keep projects on track when issues arise.
• Status Reporting: Provide regular updates on project status.
• Document Repository: Maintain a centralized repository for key documents (e.g., SharePoint, MS Teams).
• Vendor Management: Oversee vendors, including onboarding, legal and finance requirements, SOWs, budgets, project plans, and communications.
• Team Management: Lead and support a team of two CRM specialists, fostering growth and development.
• Other Duties: Perform additional duties as assigned.

Qualifications:

• 10+ years of CRM implementation experience, with a track record in CRM strategy and program management.
• Familiarity with Revenue.io, Outreach, Apex Coding, or similar systems.
• Proven experience in a CRM Manager or similar role, preferably in a SaaS environment.
• In-depth knowledge of Salesforce, HubSpot, and other CRM platforms.
• Strong analytical skills with the ability to interpret complex data.
• Excellent project management and organizational skills.
• Strong communication and interpersonal skills.
• Ability to work both independently and collaboratively.

Why You’ll Love Working Here:

• Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
• Generous PTO: 15 accrued days, including 9 company holidays annually
• Growth Opportunities: College Assistance Reimbursement, access to our EAP & Work/Life Program, and a LinkedIn Learning account to master new skills
• Financial Security: 401k program with 4% matching and optional life/supplemental insurance
• Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family
• Exclusive Perks: Discounts, special offers, and preferred seating for top attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork
• Beauty Perks: Receive $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments
• Food Perks: Enjoy a $50 monthly stipend for our onsite microkitchen, offering light meals, snacks, and beverages, plus a complimentary DoorDash DashPass subscription for all your local food delivery needs
• Stay Active: Take advantage of our on-site gym, flavored water dispenser, and basketball court to stay fit and energized
  

About Vagaro:

Vagaro, Inc. develops an all-in-one business management platform and a powerful online marketplace for the salon, spa, and fitness industries. More than 180,000+ professionals and 80,000+ businesses in the United States, Canada, UK, and Australia use Vagaro's cloud-based software to manage all aspects of their operations. Consumers choose Vagaro to search for and book services in their community at their convenience. Vagaro is easy-to-use and works on any device. Learn more by visiting https://www.vagaro.com/pro.

Equal Opportunity Employer:

Vagaro takes pride in being an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

Privacy Policy:

Privacy Notice for Employee and Applicant Data 
Your Privacy Matters! 

At Vagaro, we are committed to protecting the privacy and security of your personal information. Before you proceed with your application, we encourage you to review our Employee and Applicant Privacy Notice. 
By submitting your application, you acknowledge that you have read and understood our Privacy Notice. This document outlines how we collect, use, disclose, and protect your personal information during the recruitment and employment process. 
 Privacy Notice: https://www.vagaro.com/pro/vagaro-employee-and-applicant-privacy-notice