AlGooru is hunting for the next generation of Growth talents!
We’re looking for a CRM & Lifecycle Specialist
About the job
Who Are We ❓
AlGooru is a Saudi-based learning platform that offers 1-on-1 private tutoring services in a variety of academic and recreational subjects. It is the first licensed private tutoring platform in Saudi Arabia, approved by the National e-Learning Center (NELC). AlGooru provides tailored educational support to students, and it's backed by several renowned investors including Constructor Capital, Techstars, Plug & Play, Raz Group, RZM Investment, and prestigious institutions like KAUST, Hub71, and MiSK.
A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master.
The Role Highlights 💡
Main Responsibilities:
- Lead the development and execution of CRM strategies to increase customer retention, engagement, and lifetime value.
- Design and optimize personalized customer lifecycle journeys across multiple touchpoints.
- Utilize data-driven insights to enhance customer communication and automate marketing processes.
A Day In Your Life:
- Develop and execute CRM strategies to support customer acquisition, engagement, and retention initiatives across various channels (WhatsApp, SMS, push notifications, etc.).
- Design and optimize customer journeys across different stages, ensuring personalized experiences based on user behavior and segmentation.
- Work closely with the marketing and data teams to develop meaningful customer segments for targeted messaging.
- Implement marketing automation workflows to deliver timely, relevant, and personalized communications to users.
- Regularly monitor and report on CRM and lifecycle campaign performance, identifying areas for improvement to enhance engagement and retention.
- Work closely with marketing, sales, and product teams to align CRM efforts with broader business objectives and ensure consistent messaging across touchpoints.
- Utilize our CRM tool (HubSpot) to manage customer data, track interactions, and support lifecycle marketing campaigns.
You’re the CRM & Lifecycle Specialist we’re looking for if you have:
- Proven experience in CRM management and lifecycle marketing, preferably in EdTech or SaaS
- Proficient in CRM platforms like HubSpot, with a solid understanding of marketing automation and campaign management
- Advanced skills in customer segmentation and lifecycle marketing
- Strong data analysis and reporting abilities to measure campaign success and make data-driven improvements
- Excellent communication and collaboration skills for cross-functional teamwork
- Experience with direct communication strategies such as WhatsApp, SMS, and push notifications
Our application process:
- Screening & Intro Call (5-10 mins)
- Chemistry Interview (15-30 minutes)
- Technical interview (30-60 minutes)
- Technical Assessment
- Offer extended to successful applicants
What We Offer You❗
At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:
- Work from Anywhere
- No clocking in/out
- Enjoy unlimited PTOs
- ESOP Shares
- Free Hardware & Software
- Monthly Pizza Fridays & more
- Learn and expense on us!
- AlGooru Library
- 0% Interest Talent Loans
- Quarterly Reward System
- Vibrant Startup Culture
- Fast Promotions (like really fast)
- Travel for company events and get reimbursed
- Coaching & Entrepreneurial Bytes
How to gain extra Gooru points❓
- Demonstrate your entrepreneurial, hustling, and energetic spirit
- Prove your ability to take full ownership of your role without the need to be micromanaged
- Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.
- Be extra organized… like extra…
Top Skills
What We Do
We are relentlessly paving the way for students with personalized, long-term learning solutions, and focusing on 20 key subjects, connecting students with top online and in-person tutors to ensure impactful and transformative education.
