CRM Lead Coordinator

Reposted One Month Ago
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Madrid, Comunidad de Madrid, ESP
In-Office
Mid level
Fashion • Retail • Manufacturing
The Role
Manage and maintain the CRM database, develop and implement CRM strategies, analyze customer data for sales initiatives, monitor system performance, and collaborate with sales and marketing to design targeted campaigns.
Summary Generated by Built In
Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

Working in collaboration with retail tean and under the authority of the Retail Manager, the CRM Coordinator will drive customer engagement  and optimize CRM performance.

  • Manage and maintain the CRM database, ensuring high standards of data integrity an accuracy.
  • Develop and implement CRM strategies to improve customer engagement and retention.
  • Analyze customer data to generate insights that support sales initiatives.
  • Monitor CRM system performance and recommend enhancements to improves efficiency and functionality.
  • Callaborate with sales and marketing teams to design targeted campaigns based on customer segmentation.

Qualifications

To be success in this role, we are looking for a candidate who brings a strong client - centric mindset, excellent interpersonal skills and passion for delivering outstanding luxury experience.

  • 3 + years  experience in CRM department.
  • very good excell skils
  •  Salesforce program knowledge 
  • Working experience in sales/commercial/ retail more that 2 years.
  • Excellent written and spoken English and Spanish are mandatory.
  • Ability to handle a complex, multifaced role under preassure.

Additional Information

Competitive salary.

Professional development opportunities 

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Skills Required

  • 3+ years experience in CRM department
  • Very good Excel skills
  • Salesforce program knowledge
  • Working experience in sales/commercial/retail more than 2 years
  • Excellent written and spoken English and Spanish
  • Ability to handle a complex, multifaceted role under pressure
  • Strong client-centric mindset and excellent interpersonal skills
  • Passion for delivering outstanding luxury customer experience
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The Company

What We Do

Audemars Piguet Holding SA is a prestigious Swiss manufacturer of luxury watches headquartered in Le Brassus, Switzerland. Founded in 1875 and remaining family-owned, it is recognized as one of the Big Four privately-owned watch brands. The company is renowned for its high-end horological craftsmanship, including the iconic Royal Oak collection, and its commitment to independence and tradition in the art of watchmaking.

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