CRM Insights Manager (m/f/x)

We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.

At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we’re looking for a CRM Insights Manager (m/f/x) to join the team! 

Your daily pitch

Are you a driven and proactive professional with an affinity for numbers? Are you curious and enjoy analyzing and translating data into tangible ideas? As a CRM Insights Manager (m/f/x) you will be playing a pivotal role in enhancing customer retention and engagement across our platforms, having a direct impact on our Customer Lifetime Value, offering ideas and opening possibilities to our CRM teams.

Your playing field

• You aggregate information and monitor sources to provide a holistic summary about CRM performance and opportunities to the operational CRM teams.
• By analysing customer behaviour, campaign performance, segments and feature usage as well as evaluating the impact of campaigns & automations, you translate these insights into actionable insights for stakeholders.
• You develop and maintain dashboards and reports through platforms such as Domo and you feel comfortable presenting these to a variety of different stakeholders.  
• You will be recommending new audience segments or targeting strategies based on data (incl. survey takeaways).
• Through your organised and structured approach, you document findings through weekly updates and monthly reports.

Which skills should you bring to the pitch

• Qualification. You are holding a Bachelor or Master’s degree in Marketing, Data Analytics or any related field.
• Experience. You have various years of relevant experience in a similar role, in which you gained confidence in juggling a high volume of data from several sources.
• Self-motivated and self-driven. You are confident in your role and in your skills. You understand the goal of this position and are happy to proactively take things in your own hands.  
• Numbers. Drawn to numbers and complex data sets, provide insightful conclusions that drive decision-making.
• Customer centric. Not only through data but your drive wanting to put yourself in our customers shoes, you develop a strong understanding of our customers' behaviour.
• Nimble learning mindset. Every survey, data set and market insight are different. You are eager to understand every little bit of it and are curious to use your learnings to support our CRM teams.
• Technical skills. Preferably you are familiar with tools like SQL, Tableau, Domo and common MS Office tools.

This is how we score with you

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support. To make your move to Malta as smooth as possible.
• Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
• On-site childcare. We’ve got a game plan to support you and your 3+ year old kids.
• Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
• Modern offices. Our very own Tipico tower provides an open plan space with the latest technology.
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Additional Information

Think a career at Tipico’s right for you?

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!