CRM Functional Consultant

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.

About the Role

The CRM Functional Consultant drives the efficient adoption and use of Salesforce, aligning the system with business processes to enhance customer experience and support business success.

Collaborating with our customers to understand their business processes and objectives, this role works closely with the wider technology teams to tailor Salesforce solutions that align with these needs, ensuring seamless integration with other systems. They bridge the gap between technical teams and business stakeholders, ensuring the CRM solutions are user-friendly and support enhanced customer experience and business success.

The responsibilities also include:

Business Analysis & Solution Design

• Engage with stakeholders to understand business needs, challenges, and opportunities.

• Translate requirements into scalable, efficient, and user friendly solutions.

• Conduct gap analysis and propose enhancements to optimise processes and system functionality.

• Develop functional specifications, process flows, and documentation to guide implementation teams.

Implementation & Optimisation

• Lead the configuration, testing, and deployment of enterprise systems.

• Ensure seamless system integration with existing tools and workflows.

• Optimise business processes through automation and best practices.

• Drive change management strategies to enhance user adoption and engagement.

Leadership & Stakeholder Management

• Act as a trusted advisor to business and technical teams, ensuring alignment on system capabilities.

• Lead and mentor functional analysts, fostering a high-performance culture.

• Collaborate with executives to define roadmaps and prioritise system enhancements.

• Manage stakeholder expectations, resolving functional challenges proactively.

About You

• Customer-centric mindset to understand and address client needs effectively.

• Deep expertise in business processes, data modeling, and system integration within CRM platforms, with a preference for Salesforce or Microsoft Dynamics and other systems.

• Experience with Agile/Scrum methodologies and working in cross functional teams.

• Excellent communication, stakeholder management, and leadership skills.

• Ability to translate business needs into functional requirements and drive execution, including strong documentation skill.

• Strong analytical and problem-solving skills, with a focus on continuous improvement.

Join Our Journey

Along with a competitive salary, flexible working, ongoing development and excellent growth and progression opportunities, as a valued member of our team you’ll enjoy generous discounts on Fisher & Paykel and Haier products, life & disability insurance, discounted medical cover, access to our superannuation scheme, our subsidised staff café, and free car parking when you are on-site. 

All this, coupled with great leadership and backed by a world leading heritage brand that is consistently ranked as one of New Zealand’s most Trusted Brands… year after year.

https://www.trustedbrands.co.nz/

# #LI-LC1 #LI-Hybrid

Fisher & Paykel is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.