The Role
Guide new customers through onboarding, assist with product and service usage, resolve customer needs, monitor SLA-related KPIs, and support satisfaction and retention. Collect customer feedback and share insights with sales teams while managing multiple tasks and maintaining organized customer records.
Summary Generated by Built In
- Monitor KPIs to ensure adherence to service level agreements (SLAs).
- Guide new customers through the onboarding process, ensuring a smooth and seamless experience.
- Provide assistance to customers in using our products and services.
- Proactively identify and address customer needs and concerns.
- Maintain customer satisfaction and retention.
- Collect customer feedback and share insights with sales teams
Requirements
- BBA, B.Com, MBA graduates are encouraged to apply.
- Proficient in Google Workspace.
- Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
- Decent communication skills & interpersonal skills.
- Quick learner with a positive attitude.
- Strong problem-solving and analytical abilities.
Skills Required
- BBA, B.Com, or MBA degree
- Proficiency in Google Workspace
- Detail-oriented and organized, with the ability to manage multiple tasks simultaneously
- Decent communication and interpersonal skills
- Quick learner with a positive attitude
- Strong problem-solving and analytical abilities
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
WIPLON, a WIPL company, provides cloud infrastructure and managed services for businesses. Its offerings include managed and cloud VPS, shared and dedicated servers, web hosting, domain services, AWS management and cost optimization, backup solutions, and 24/7 technical support. The company helps organizations scale through cloud transformation and manages mission-critical servers, clusters, GPUs, and cloud environments for customers across India and AMEA.
