CRM Delivery Operations Intern

| Nashville, TN, USA | Hybrid
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Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.  


  • Real-world, hands on experience in the marketing technology industry (80% of work in internship role and 20% of internship with professional development/webinars/activities)
  • In-Person in either New York City, San Francisco or Nashville offices (Tuesday, Wednesday, Thursday in office)
  • June 3rd through August 9th (10 weeks)
  • $21/hour
  • Full Time - 40 hours per week
  • Weekly lunches and social gatherings in office
  • Speaker Series with subject matter experts across Zeta


Quality is a central focus on the CRM Ops team so this intern will be focused on reviewing trends and analyzing the metrics around campaign quality. They will present findings in our H1 Delivery Ops Quality Summit. Also, since the CRM Ops team is focusing on improving the employee onboarding process this year we would like for one of our intern’s focus to be on helping us build brand awareness of Delivery Ops through our Delivery Ops Sharepoint site.

Additionally, as SMS is a growing service offering for Zeta through ZMP platform, the intern would focus on helping us build a more templatized process for SMS onboardings and documentation. They would get the opportunity to learn about marketing via SMS/MMS and its unique intricacies while helping us build best practices.

Key Duties and Responsibilities

  • Quality Analysis
  • Research quality improvement methodologies
  • Analyzing the metrics around campaign quality and providing trends through assisting leadership with H1 Quality Summit Presentation
  • Delivery Ops Sharepoint
  • Research capabilities of Sharepoint and ways to build captivating content
  • Develop and implement best practices for storing/maintaining reference documents
  • Provide and post monthly updates on Delivery Ops projects
  • SMS
  • Responsible for ensuring SMS client teams have complete and up to date documentation
  • Attend select SMS client meetings in order to gain exposure on day to day and onboarding/migration process
  • Submit SMS invoicing monthly and analyze trends in SMS/MMS monthly volumes


  • Proficient in Microsoft Office applications, especially Excel, Outlook, and Powerpoint
  • Strong written and oral communication skills
  • Highly Organized
  • Attention to Detail
  • Familiarity with project management methodologies
  • Self-starter who requires minimum supervision
  • Must have the ability to multi-task and prioritize work independently


Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  



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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C++Languages
    • CSSLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • PandasLibraries
    • ReactLibraries
    • DjangoFrameworks
    • DockerFrameworks
    • HadoopFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • SparkFrameworks
    • TerraformFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • LookerAnalytics
    • TableauAnalytics
    • JIRAManagement
    • SalesforceCRM
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • GreenhouseCollaboration

What are Zeta Global Perks + Benefits

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Summer hours
Employee awards
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks
Paid industry certifications
Personal development training

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